Tamara Carranza
Spruce Grove,AB
Summary
Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Thrives in unsupervised environments and quickly masters new skills. Proficient in front desk operations, including greeting guests, handling correspondence, and resolving immediate issues. Possesses excellent computer skills and telephone etiquette. Committed to contributing to company growth. Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and ability to adapt to dynamic work environments. Demonstrates excellent organizational abilities and a collaborative mindset, ensuring seamless team operations and goal achievement.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Synergy Projects
05.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
Cashier
Pet Valu
02.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Fed pets on-schedule and with appropriate food for developmental or health requirements.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Dispatcher/Customer Service Representative
Ultimate Tradesmen Ltd
02.2021 - 12.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Updated and recorded customer or client information to maintain accounts.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Cashier
Shoppers Drug Mart
02.2020 - 02.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
Amazone Playzone Floor Staff
09.2019 - 02.2020
- Responsible for the safety of children
- Handling harnesses for rock climbing and zipline
- Educated customers on promotions and safety guidelines/rules
- Maintained organized and clean customer areas by completing a daily deep cleaning checklist.
Post Office Clerk
08.2018 - 09.2019
- Weighed letters and packages and calculated costs based on classification, weight, and destination
- Provided service and sales to walk-in customers
- Up sold services like insurance and tracking
- Sorted and placed mail into mailboxes with accuracy and efficiency
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail
Education
High school diploma or GED -
Austin O'Brien
Edmonton, AB06.2019
Skills
- Cash Handling
- POS Systems
- Customer Service
- Detail-Oriented
- Reliable and Responsible
- Positive Attitude and Energetic
- Computer Proficiency
- Multitasking and Prioritization
- Administrative Support
- Scheduling and calendar management
- Microsoft Excel
- Filing
Languages
Spanish
Native/ Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant
Synergy Projects
05.2023 - Current
Cashier
Pet Valu
02.2023 - Current
Dispatcher/Customer Service Representative
Ultimate Tradesmen Ltd
02.2021 - 12.2022
Cashier
Shoppers Drug Mart
02.2020 - 02.2021
Amazone Playzone Floor Staff
09.2019 - 02.2020
Post Office Clerk
08.2018 - 09.2019
High school diploma or GED -
Austin O'Brien
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