Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
StoreManager

Tamara Campbell

Penetanguishene,Ontario

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated 30 years professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Store Manager

Pizzaville
Midland, ON
07.2022 - 04.2023
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Supervised guests at front counter, answering questions regarding products.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Approved regular payroll submissions for employees.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Supervisor

Tim Hortons
Midland, Ontario
12.2021 - 07.2022
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Achieved results by working with staff to meet established targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.

Shift Supervisor

Tim Hortons
Penetanguishene, Ontario
07.2020 - 12.2021
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Enforced company policies and regulations with employees.
  • Helped store management meet standards of service and quality in daily operations.
  • Responded to and resolved customer questions and concerns.
  • Delivered successful training to more than 8 employees during tenure, educating on successful work processes and productivity strategies.

Kitchen Manager

Pine Dairy Bar
Timmins, ON
07.2018 - 07.2020
  • Checked and tested foods to verify quality and temperature.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Designed and maintained menus to offer variety of high quality and consistency of dishes.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.

Parts/Customer Service Representative

Canadian Tire
Timmins, Ontario
08.2016 - 07.2018
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

No Degree -

Timmins High And Vocational School
Timmins, ON

Skills

  • Store Opening and Closing Procedures
  • Employee Motivation
  • Goals and Performance
  • Team Leadership
  • Order Management
  • Inventory Management
  • Sales Expertise
  • Shift Checklists
  • Staff Training
  • Product and Service Sales
  • Customer Service
  • Time Management

Certification

  • smart sever Training - 2020
  • food handler Training - 2023

Additional Information

I have worked in the grocery store industry on and off. i worked for food basic and metro back in Timmins,Ontario

Timeline

Store Manager

Pizzaville
07.2022 - 04.2023

Supervisor

Tim Hortons
12.2021 - 07.2022

Shift Supervisor

Tim Hortons
07.2020 - 12.2021

Kitchen Manager

Pine Dairy Bar
07.2018 - 07.2020

Parts/Customer Service Representative

Canadian Tire
08.2016 - 07.2018

No Degree -

Timmins High And Vocational School

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Tamara Campbell