Tammy Buzila

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.

• Trained new servers on company policies, procedures, and best practices for exceptional guest service.
• Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
• Worked main bar, restaurant, lounge, apron outside, cocktail on main floor and private rooms for special events
• Greeted guests and recommended food or drinks
• Made cocktails, took payments, rang in items on POS machine

• Cultivated warm relationships with regular customers.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Served food and beverages promptly with focused attention to customer needs.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

COUNTRY THUNDER & ROUND-UP MUSIC FESTIVAL.

2019, 2022, 2023

• Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
• Contributed to positive work environment through effective teamwork and communication with colleagues.

• Enhanced customer satisfaction by providing exceptional catering services at various events.
• Ensured timely food preparation and delivery for seamless event execution.
• Enhanced team productivity by implementing efficient workflow processes and staff training programs.