Tamara Buha
New Westminster,Canada
Summary
Highly organized and responsible administrative professional with experience in a fast-paced office environment. Skilled at working with a diverse group of people, energetic and reliable. Dedicated Account Manager assisting account executives and account teams by performing administrative and client support duties to maintain client accounts. Focus on ensuring excellent service standards and maintaining high customer satisfaction. Experienced in providing product and services information, adept at resolving any emerging problems clients might face with accuracy and efficiency.
Overview
12
12
years of professional experience
Work History
Customer Account Manager
Doigo Systems Ltd
02.2021 - Current
- Acting as a main point of contact for customer issues and suggestions, resulting in high-rate customer satisfaction
- Managing a portfolio of key and targeted accounts developing a strong customer relation with direct impact on company’s goals and sales targets, helping grow revenue
- Order management, from order entry to delivering finished product
- Collaboration with internal teams (including purchasing, engineering, production, and quality) to proactively manage accounts and deliver win-win solutions that align with business objectives
- Developing and executing account plans that include KPI tracking and regular reporting to senior leadership
Receptionist/Administrative Assistant
Dorigo Systems Ltd
05.2020 - 02.2021
- Typed drafts, memos, emails and prepared for reports for management
- Opened, sorted and distributed incoming messages and correspondence through different departments
- Purchased and maintained office supplies inventories within the assigned budget
- Greeted visitors and determined the appropriate point person and meeting time for specific situations
English Teacher
Primary School Vojvoda Stepa
09.2017 - 03.2019
- Adapted teaching methods and instructional materials to meet students’ varying learning needs and interests
- Established and enforced rules for behavior and procedures for maintaining order among students
- Conferred with parents or guardians, other teachers, counselors, and administrators to resolve student’s behavioral and academic problems
- Prepared, administered, and graded tests and assignments to evaluate students’ progress
- Maintained accurate, complete and correct student records as required by laws, direct policies, and administrative regulations
- Established clear objectives for all lessons, units, and projects, and communicated these objectives to students
Translator
Lipkom Doo
03.2013 - 08.2017
- Followed ethical codes that protect the confidentiality of information
- Proofread, edited, and revised translated materials
- Read written materials such as legal documents, and rewrote material into specific language
- Checked translations of technical terms and terminology to ensure that they were accurate and remained consistent throughout translation revisions
- Referred to reference materials such as dictionaries, encyclopedias, and computerized terminology banks, as needed to ensure translation accuracy
- Completed all assigned projects within required timeframes while maintaining a high level of accuracy
- Interpreted and translated all information in target language in an accurate manner
Education
Master of Arts - Education – English Language and Literature
University of Belgrade
12.2014
Bachelor of Arts - Education – English Language and Literature
International University of Novi Pazar
06.2012
Secondary school diploma - Vocational and Technical education
Secondary economy school Sabac
05.2006
Skills
- Multitasking
- Attention to Detail
- Data confidentiality
- Education and Training
- Customer Service
- Client Relationship Building
- Active Learning
- Problem-Solving
- Time Management
- Critical Thinking
- Revenue Generation
Languages
English
Full Professional
Serbian
Native or Bilingual
Timeline
Customer Account Manager
Doigo Systems Ltd
02.2021 - Current
Receptionist/Administrative Assistant
Dorigo Systems Ltd
05.2020 - 02.2021
English Teacher
Primary School Vojvoda Stepa
09.2017 - 03.2019
Translator
Lipkom Doo
03.2013 - 08.2017
Bachelor of Arts - Education – English Language and Literature
International University of Novi Pazar
Secondary school diploma - Vocational and Technical education
Secondary economy school Sabac
Master of Arts - Education – English Language and Literature
University of Belgrade
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