Tamara Brumfield

Serve as a champion of FedEx's Safety Above All Culture by promoting safe work practices and supporting all related safety initiatives.

• Manage approximately 60 frontline employees through hiring, coaching, training, recognition, performance evaluations, corrective actions, and employee development programs.
• Plan, organize, staff, direct, and control daily pickup and delivery operations to ensure service excellence and operational efficiency.
• Assign and manage employees to support the safe and efficient movement of packages while maintaining high service standards and controlling operational costs.
• Analyze operational performance through direct observation, reporting metrics, and collaboration with cross-functional teams to identify improvement opportunities and implement corrective action plans.
• Lead daily operational meetings and workforce briefings to communicate performance expectations, service updates, safety information, and organizational goals.
• Support the development and execution of safety programs designed to reduce workplace incidents and promote a culture of accountability.
• Investigate, and resolve, customer service concerns to maintain customer satisfaction and protect service commitments.

• Conducted daily stretch and flex sessions to promote employee well-being.
• Ensured operational awareness through daily pre-work meetings for team members.
• Supervised 28+ team members during inbound and outbound sort operations, and at off-site locations.
• Delivered constructive feedback and Instruction when necessary.
• Fostered teamwork while ensuring adherence to uniform standards and safety protocols.
• Efficiently and effectively staffed; document sort, off-load, and belt pull operations.
• Coordinated bulk pickups, and ensured drivers received appropriate and accurate paperwork.

• Ensured compliance with hazardous materials regulations and safety protocols.
• Facilitated training sessions on handling dangerous goods for staff.
• Reviewed shipping documents for accuracy and proper classification of dangerous goods.
• Conducted fuel card audits and generated reports using Express Fuel.
• Monitored fraudulent transactions through thorough research of fuel card activities.

• Provided safe and efficient operation of GSE used for the movement of packages, documents, dangerous goods, and ULDs.
• Transported ULDs from trucks and aircraft. Unloaded freight, document bags, and dangerous goods from ULDs onto conveyor belt. Applied appropriate scans to Inbound freight and documents. Weighed, transported, and loaded ULDs onto flights. Loaded boxes, document bags, and dangerous goods onto feeders. Communicated via headset radio with ground crew, flight crew and ramp agents about ramp operations and flight requirements.
• Maintained and distributed Courier equipment to optimize operational efficiency.