Summary
Overview
Work History
Education
Skills
Certification
PERSONAL:
Languages
Websites
References
Timeline
Generic

Tamara Brown

Petaluma

Summary

Property Manager with extensive experience in residential and real estate management. Expertise in tenant relations, lease administration, and budget oversight, leading to improved operational efficiency. Proven leadership and problem-solving abilities enhance team performance and conflict resolution. Achieved significant increases in tenant satisfaction and retention through proactive communication and effective issue resolution.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Property Manager

VINTAGE CHATEAU APTS. (USA Multifamily, Inc.)
Petaluma
06.2024 - Current
  • Oversaw daily management of 308-unit senior complex, ensuring streamlined operations and tenant satisfaction. Directed a team of five staff members, including Maintenance Supervisor and Leasing Agent, to optimize workflow. Implemented efficient move-in/move-out processes alongside timely completion of annual re-certifications. Wrote and monitored property budget while promoting social service initiatives for resident well-being. Fostered strong relationships with residents through proactive customer service efforts. Proficiently managed unit turnovers and maintenance requests to maintain property standards. Utilized OneSite software for operational oversight alongside Microsoft Office tools for documentation. Cultivated positive vendor relations to enhance service delivery across the property.

Property Manager

SHELTER HILL APTS. (EAH Housing)
Mill Valley
10.2022 - 06.2024
  • Managed daily operations for 75-unit multi-family complex with 100% tax credit. Oversaw vacancy fill, ensuring optimal occupancy rates. Executed timely rent collection and managed budgeted expenses. Evaluated repair needs and coordinated with vendors for efficient service. Monitored resident activities to identify potential lease violations. Supervised three staff members, including Assistant Resident Manager and Maintenance Technician. Utilized Microsoft Office Suite, Rent Café, SharePoint, UKG, and Yardi for operational tasks.

Property Manager

NORTHPOINT VILLAGE APTS. (Bridge Property Management Co.)
Santa Rosa
10.2018 - 10.2022
  • Managed daily operations of a 110-unit multi-family complex, ensuring adherence to tax credit guidelines.
    Supervised three staff members: Resident Administrator, Maintenance Supervisor, and Janitorial personnel. Collected rent and managed invoices while overseeing budgeted expenses effectively. Evaluated repair needs, coordinating with vendors for timely service delivery. Monitored resident activities to identify and address lease violations promptly.
    Utilized Microsoft Word, Excel, Outlook, and Yardi software for efficient property management.

Property Manager

BETHLEHEM TOWER APTS. (TerraCorp, SPR, John Stewart)
Santa Rosa
12.2012 - 10.2018
  • Managed operations for 158-unit senior complex catering to residents aged 62 and older.
    Maintained on-site waiting list for 101 Project-Based HAP Voucher units. Coordinated with City of Santa Rosa to manage waitlist for 25 city Project-Based units. Oversaw filling process for 32 units with 100% Tax Credit, ensuring compliance. Achieved a vacancy rate of 96% with a turnaround time of 3-5 days.
    Handled 504 (Reasonable Accommodation) paperwork and compliance documentation. Facilitated monthly resident meetings to strengthen communication between ownership, management, and residents. Supervised four staff members, including Office Manager and Maintenance Supervisor.

Program Manager

MARIN HOUSING AUTHORITY
Marin City
02.2011 - 04.2012
  • Managed daily rent posting and deposits for 300-unit public housing complex. Monitored unit turnovers and maintenance issues to ensure timely resolutions.
    Promoted positive relations among residents and vendors through effective communication.
    Delivered excellent customer service to enhance resident satisfaction. Supervised staff development for 10 team members, fostering professional growth.
    Certified annual and interim files, ensuring compliance with regulations. Coded invoices for accounting department to streamline financial processes.
    Directed capital fund spending while maintaining budget and monitoring lease violations.

Education

Bachelor’s - Theology

College of the Open Bible
Greenville, SC
01.2020

Psychology - Major

College of Marin
Kentfield, CA
01.2007

High School Diploma - College Preparatory

Carver High School
Columbus, GA
01.1988

Skills

  • Budget management
  • Staff supervision
  • Customer service
  • Regulatory compliance
  • Conflict resolution
  • Community engagement
  • Vendor management
  • Problem solving
  • Project management
  • Multitasking and organization

Certification

  • CA Real Estate License #02225989
  • Certified Occupancy Specialists
  • Tax Credit Specialists
  • Blended Occupancy Specialists

PERSONAL:

  • STAR12
  • Toastmasters International

Languages

English
Full Professional

References

References available upon request.

Timeline

Property Manager

VINTAGE CHATEAU APTS. (USA Multifamily, Inc.)
06.2024 - Current

Property Manager

SHELTER HILL APTS. (EAH Housing)
10.2022 - 06.2024

Property Manager

NORTHPOINT VILLAGE APTS. (Bridge Property Management Co.)
10.2018 - 10.2022

Property Manager

BETHLEHEM TOWER APTS. (TerraCorp, SPR, John Stewart)
12.2012 - 10.2018

Program Manager

MARIN HOUSING AUTHORITY
02.2011 - 04.2012

Bachelor’s - Theology

College of the Open Bible

Psychology - Major

College of Marin

High School Diploma - College Preparatory

Carver High School

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