Tamara Ballesteros
Santa Clarita
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
1
1
Certification
Work History
PERFECT DAY, PERFECT LOOK SALON
Self
05.2020 - 07.2023
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Increased client retention through exceptional customer service and follow-up communication regarding appointment reminders and promotions.
- Provided excellent customer service by addressing client inquiries promptly and professionally via phone or email correspondence.
- Maintained detailed records of client visits, including session durations, product purchases, and any adverse reactions or concerns that arose during appointments.
- Managed inventory levels for all tanning products and supplies, ensuring adequate stock was available at all times.
- Completed necessary certifications in order to stay current with industry trends and advancements related to tanning technology safety standards.
- Collaborated with management to develop targeted marketing initiatives aimed at attracting new clientele through social media platforms and local events.
- Educated clients on skincare techniques to enhance their tanning results while preserving skin health.
- Contributed to a positive work culture by collaborating with colleagues, sharing expertise, and actively participating in staff meetings.
VIRTUAL GUEST REPRESENTATIVE
Gerard Cosmetics
03.2015 - 08.2017
- Virtual guest representative/ Customer Service.
- Processed orders, returns and reships.
- Knowledge of Shipstation, Zendesk.
- Enhanced guest satisfaction by promptly. addressing inquiries and resolving concerns.
- Handled customer complaints to satisfy and retain guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
- Streamlined returns process, reducing wait times and improving customer experience.
- Streamlined the virtual support process for increased efficiency and improved response times.
- Navigated multiple systems concurrently during interactions, ensuring efficient handling of inquiries without sacrificing quality or attention to detail.
- Stayed informed on company policies, product updates, and industry trends to provide accurate information to customers.
- Coordinated with shipping and logistics to expedite order corrections, improving customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
AIRBRUSH TANNING ARTIST
Self
07.2010 - Current
- Sponsor professional dance teams and pageants.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Educated clients on safe tanning practices to mitigate potential risks associated with UV exposure.
- Increased client retention through exceptional customer service and follow-up communication regarding appointment reminders and promotions.
- Maintained detailed records of client visits, including session durations, product purchases, and any adverse reactions or concerns that arose during appointments.
- Managed inventory levels for all tanning products and supplies, ensuring adequate stock was available at all times.
- Completed necessary certifications in order to stay current with industry trends and advancements related to tanning technology safety standards.
- Implemented effective scheduling strategies to accommodate peak business hours while minimizing wait times for customers.
ADMISSION REPRESENTATIVE
Charter College
02.2008 - 12.2010
- Conducted interviews with participants to assess eligibility.
- Enroll prospective students.
- Meet or exceed daily and monthly goals.
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Attend new students orientations monthly
- Schedule weekly appointments to meet with students face-to-face and discuss education plans.
- Assist Director of Admissions with tasks for department.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Managed Admissions department while Director was out of office.
- Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year.
- Increased student enrollment by conducting informative and engaging campus tours for prospective students and their families.
- Mentored newly hired staff members in their roles as Admissions Representatives, fostering a culture of professional growth and development within the department.
- Continued to build rapport, provide resources and support for students enrolled in the schools programs in order to have a successful academic outcome.
ACCOUNT EXECUTIVE
Direct Beauty Express
01.2005 - 01.2008
- Key chain account Ulta, Super Cuts, Great Clips, etc
- Throughout Los Angeles, Orange County, Kern County and Antelope Valley
- Road Warrior
- Provide In salon Product education for stylists
- Meet monthly sales goal
- Attend monthly product knowledge meets
- Maintain accounts while growing my established territories
INSIDE SALES/ CUSTOMER SERVICE
Maly's
01.2002 - 10.2004
- Promoted from Customer Service.
- Key chain accounts: Super Cuts, Fantastic Sam's, Great Clips, etc.
- Knowledge of products and promotions.
- Upsell new products into salons.
- Assist sales reps by processing orders and returns for customers.
- Set up new accounts.
- Assist customers with placing orders and returns.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Oak Hills High School
Atascadero, CA06-1995
Child Development
Cuesta College
San Luis Obispo, CA01-1998
Childhood Education
College Of The Canyons
Valencia, CA01.1999
Skills
- Customer Service
- Sales
- Account Executive
- E-Commerce
- Computer literate
- Sales strategies
- Client relationship management
- Candidate sourcing
- Microsoft Office Suite
- Problem resolution
- Relationship building
- Time management
- Interviewing techniques
Certification
- Airbrush Tanning Certificate
- Airbrush Makeup Certificate
- Microblading Certificate
- Powder Brows Certificate
Certificates
- Airbrush Tanning Certification 2010
- Airbrush Makeup Certification 2013
- Microblading Certification 2017
- Nano Brows Certification 2022
Timeline
PERFECT DAY, PERFECT LOOK SALON
Self
05.2020 - 07.2023
VIRTUAL GUEST REPRESENTATIVE
Gerard Cosmetics
03.2015 - 08.2017
AIRBRUSH TANNING ARTIST
Self
07.2010 - Current
ADMISSION REPRESENTATIVE
Charter College
02.2008 - 12.2010
ACCOUNT EXECUTIVE
Direct Beauty Express
01.2005 - 01.2008
INSIDE SALES/ CUSTOMER SERVICE
Maly's
01.2002 - 10.2004
High School Diploma -
Oak Hills High School
Child Development
Cuesta College
Childhood Education
College Of The Canyons
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