TAMARA AYERS
DRUMHELLER,AB
Summary
Proven FOH Manager at Boston Pizza Drumheller, adept in staff management and guest relations, enhanced dining experiences through meticulous quality control and effective complaint handling. Excelled in team building and staff motivation, significantly improving service standards. Skilled in food safety compliance and hygiene standards, ensuring top-notch service delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
FOH Manager
Boston Pizza Drumheller
06.2022 - Current
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
General Manager
Osheas
03.2017 - 02.2022
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Education
Gr 10 -
Saint John Harbor View
Saint John, NBSkills
- Scheduling staff
- Complaint handling
- Marketing support
- Guest relations
- Reservation handling
- Table management
- Hygiene standards
- Promotions management
- Point of sale systems
- Order accuracy
- Conflict resolution
- Policy enforcement
- Training and mentoring
- Team building
- Health and safety regulations
- Training and coaching
- Food safety compliance
- Staff management
- Quality control
- Staff motivation
- Pre-shift walk-through
- Staff supervision
- Employee scheduling
- Hiring
Languages
English
Full Professional
Certification
First Aid
Food Safe
Pro Serve
Reel Facts
Timeline
FOH Manager
Boston Pizza Drumheller
06.2022 - Current
General Manager
Osheas
03.2017 - 02.2022
First Aid
Food Safe
Pro Serve
Reel Facts
Gr 10 -
Saint John Harbor View
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