Tamara Agagnier
Exshaw,AB
Summary
Accomplished Office Manager with a proven track record at Sentinel Storage, enhancing customer loyalty and streamlining operations. Expert in office administration and conflict management, led teams to exceed targets through strategic planning and fiscal discipline. Skilled in customer service and fiscal management, with an approach that significantly boosted company efficiency and employee satisfaction.
Overview
13
13
years of professional experience
Work History
Office Manager
Sentinel Storage
2019.12 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
TA Organizational Services
Tamara Agagnier
2018.10 - Current
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Streamlined work processes by implementing efficient organizational systems and procedures.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Followed up with customers to offer additional support and check resolution satisfaction.
Central Poll Supervisor
Elections Canada
2020.10 - 2021.10
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Maintained compliance with company policies, objectives, and communication goals.
Bar Supervisor
Club De Golf St Hyacinthe
2011.04 - 2018.09
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
- Coordinated private events within budget constraints while delivering exceptional service tailored to client needs.
- Ensured compliance with local health and safety regulations by conducting regular inspections and addressing issues promptly.
- Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
- Assisted in recruiting high-quality staff members, conducting interviews, background checks, and onboarding processes.
- Purchased supplies according to expected demand.
- Boosted sales through the development of innovative cocktail menus and promotional events.
- Worked with distributors to add new products to bar menu.
Education
Certificate - Health And Wellness
Can Fit Pro
Calgary, AB01.2019
Diploma - Sports Nutrition
Shaw Academy
Ireland (online)08.2017
Bachelor of Science - Biology
Concordia University
Montreal, QC04.1995
Skills
- Customer Service
- Office Management/Administration
- Organizational Skills
- Excellent multi-tasking ability
- Credit and collections
- Conflict Management
- Data Entry
- Training and coaching
- Fiscal management
Accomplishments
- Third place finish in Montreal marathon in age category.
- International level competitive swimmer.
- Enriched academics program.
- Sold out of a companies product for the first time in their sales history as their product ambassador
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Central Poll Supervisor
Elections Canada
2020.10 - 2021.10
Office Manager
Sentinel Storage
2019.12 - Current
TA Organizational Services
Tamara Agagnier
2018.10 - Current
Bar Supervisor
Club De Golf St Hyacinthe
2011.04 - 2018.09
Certificate - Health And Wellness
Can Fit Pro
Diploma - Sports Nutrition
Shaw Academy
Bachelor of Science - Biology
Concordia University
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