Health, Safety and Security combined Experience
Tamar Spina
Barrie,Canada
Overview
10
10
20
20
Account and Relationship Management
25
25
Management Experience
15
15
Training, Recruitment and Staff Building
Summary
Qualified Account and Operations Professional with a proven background in managing accounts, driving client satisfaction, and fostering long-term relationships. Demonstrated ability to develop and implement strategic plans that align with business goals and improve client retention. Adept at leveraging negotiation and communication skills to achieve business objectives while maintaining staffing levels, mitigating overtime and ensuring client satisfaction within KPI requirements.
Work History
Regional Account Manager and Regional Trainer
GardaWorld
03.2020 - 07.2025
- Managed all aspects of client account management and daily operations, from recruitment to employee management.
- Effectively coordinated diverse tasks concurrently.
- Optimized portfolio management to meet client expectations and organizational targets.
- Ensured client satisfaction while adhering to KPI and contractual parameters.
- Ensured staff professionalism through comprehensive training programs.
- Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
- Developed strategic plans to control non-billable hours and overtime, successfully meeting regional P&L objectives.
Dispatcher
Odyssey Medical
07.2019 - Current
- Maintained festival dispatch to coordinate safety measures.
- Exhibited outstanding multitasking skills by efficiently dispatching calls for diverse incidents.
- Collaborated effectively with event staff, management, and emergency response agencies.
- Seasonal position
Communications Officer
Toronto Police Service
07.2019 - 11.2019
- Handled incoming calls through internal police lines and executed necessary actions.
- Managed emergency and non-emergency situations by dispatching necessary services.
- Coordinated communication between public and internal police lines, adhering to service policies.
- Managed computerized communication consoles to effectively process public information for police personnel.
- Handled incoming calls on internal police lines with appropriate responses.
Security, Health and Safety Lead and trainer
Friday Harbour Resort
09.2018 - 07.2019
- Generated detailed incident and activity reports for general duties and calls for service.
- Demonstrated skill in ensuring safety by de-escalating potentially volatile situations.
- Managed prioritization of service calls based on established guidelines.
- Managed the dispatch of security teams for patrols and service responses.
- Showcased expertise in fostering strong team dynamics and maintaining effective collaboration with patrol partners.
- Prepared comprehensive incident and activity reports with precise details and timestamps.
- Trained new staff members to foster professional development and elevate output.
Administrative Assistant
Georgian College
12.2016 - 09.2018
- Performed general office tasks related to OneCard creation and administration.
Sales Associate
The Sunglass Hut
11.2016 - 07.2018
- Executed general retail store tasks while managing cash handling responsibilities.
Head of Sales and Customer Service
MJR Studios
01.2014 - 10.2016
- Enhanced sales and customer service performance across branches, resulting in a significant sales growth in 2016.
- Expanded client reach by orchestrating marketing initiatives and social media efforts.
Education
Diploma - Police Foundations Program
Georgian College
Career College Diploma - Broadcast Journalism
The National Institute of Broadcasting
Skills
- Customer relationship management
- Decision-making
- Active listening
- Territory management
- Revenue growth
- Schedule coordination
- Performance tracking
- Effective communications
- Multi Industry expertise
- New hire training and Recruitment
- Group and individual Training
- Data entry
- Customer service
Certification
- Crime Prevention Through Environmental Design (CPTED) certification - Windsor Police
- ASP certified Technical Weapons Instructor in Batons, Restraints and Flashlight tactical techniques
- Control Institute Certified trainer in Use of Force, Theory
- Crime Prevention Institute - Verbal Intervention Training
- OCAP Special Constable Certificate of Results
- Canadian Critical Incident Inc, Crisis Negotiator Introduction Course Certificate of Achievement
- Standard First Aid & CPR/AED Level C Certificate
- Smart Serve Ontario Certificate
- Ontario Security Guard License
- Behavioral Safety Certificate, SafetyHub Online learning
- Western University, Domestic Violence Risk Assessment & Management Certificate
- Incident Management System (IMS) 100 Certificate
- Workplace Health and Safety Awareness Certificate
- Magna Carta Training, Principles and Values in Policing Certificate
- Magna Carta Training, Police Service Excellence Certificate
Highlights Accomplishments
- Extensive sales and customer service management experience
- Extensive Management of HR related staff engagements
- Recruitment and Retention management
- Strong exposure to emergency services and emergency response environments have developed skills to succeed in stressful and face paced environments.
- Strong knowledge and successful management of Health and Safety protocols and policy implementation.
- Experienced writer of corporate communication for website and social media
- Published articles for various online environments.
Timeline
Regional Account Manager and Regional Trainer
GardaWorld
03.2020 - 07.2025
Dispatcher
Odyssey Medical
07.2019 - Current
Communications Officer
Toronto Police Service
07.2019 - 11.2019
Security, Health and Safety Lead and trainer
Friday Harbour Resort
09.2018 - 07.2019
Administrative Assistant
Georgian College
12.2016 - 09.2018
Sales Associate
The Sunglass Hut
11.2016 - 07.2018
Head of Sales and Customer Service
MJR Studios
01.2014 - 10.2016
Diploma - Police Foundations Program
Georgian College
Career College Diploma - Broadcast Journalism
The National Institute of Broadcasting
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