Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tamar McMullen

Niagara Falls

Summary

Dynamic and dedicated professional with extensive experience in customer service at McDonald's, excelling in cash handling and fostering customer relationships. Proven ability to enhance customer satisfaction through efficient service and attention to detail, consistently achieving sales targets while maintaining a clean and welcoming environment. Committed to teamwork and operational excellence.

Overview

19
19
years of professional experience

Work History

Cashier

McDonald's
06.2022 - 08.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Increased sales of promotional items by informing customers about current offers.

Receptionist

Krown Rust Control
08.2012 - 02.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Cashier

Pizza Pizza
04.2007 - 08.2008
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Housekeeping Room Attendant

Deerhurst Resort
03.2004 - 04.2007
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Responded to requests from patrons for linens and toiletries.

Education

Grade 12 -

Orchard Park
Stoney Creek, ON
06.1991

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash register operation
  • Order taking
  • Professionalism and courtesy
  • Payment processing
  • Product restocking
  • Merchandise restocking
  • Cash drawer balancing
  • Attention to detail
  • Credit card processing

Languages

English
Elementary

Timeline

Cashier

McDonald's
06.2022 - 08.2023

Receptionist

Krown Rust Control
08.2012 - 02.2017

Cashier

Pizza Pizza
04.2007 - 08.2008

Housekeeping Room Attendant

Deerhurst Resort
03.2004 - 04.2007

Grade 12 -

Orchard Park

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Tamar McMullen