Tamanpreet Kaur
Caledon
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Easyday Club. Excelled in resolving high-stress situations with empathy and professionalism, boosting repeat business. Skilled in cash handling and active listening, adept at building relationships and fostering team collaboration. Demonstrates exceptional work ethic and integrity, ensuring customer service excellence.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Easyday Club
04.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier
KFC
05.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Under Graduation Diploma - Fitness And Health Promotion
Seneca Polytechnic College
King City, ON06-2026
High School Diploma -
Sikh National
Qadian, Gurdaspur, IN03-2024
Skills
- Customer service
- Customer assistance
- Active listening
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Customer relations
- Cash handling
- Cleaning and sanitizing
- Relationship building
- Team collaboration
- Customer service excellence
- Computer proficiency
- Money handling
- Complaint handling
- Cash handling and management
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Easyday Club
04.2024 - 11.2024
Cashier
KFC
05.2023 - 02.2024
Under Graduation Diploma - Fitness And Health Promotion
Seneca Polytechnic College
High School Diploma -
Sikh National
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