Summary
Overview
Work History
Education
Skills
Language Competencies
Timeline
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Taman Preet

Summary

Experienced customer service professional with a proven track record in resolving customer complaints and promoting conflict resolution. Demonstrated ability to cultivate and maintain key client relationships across diverse industries. Skilled in client services, account management, relationship-building, and effective communication. Dedicated to providing exceptional service and ensuring client satisfaction.

Overview

6
6
years of professional experience

Work History

Warehouse Lead

Amazon
10.2021 - Current
  • Trained employees on equipment operation and safety protocols.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Followed verbal and written instructions to properly move and ship products.

Non-inventory Manager

Non-inventory Manager
03.2021 - 01.2022
  • Evaluate Suppliers- Inventory managers have the important responsibility of finding a supplier who will provide your company with the goods needed to operate and be profitable
  • Prepare Documentation - Inventory managers are responsible for managing inventory documentation
  • Purchase New Inventory - Some organizations may have a separate purchasing department that negotiates and signs contracts with suppliers
  • Track Inventory - This is an obvious responsibility, but it's an important one to acknowledge considering how integral knowledge of your inventory

Customer Service Representative

Warehouse Associate
04.2020 - 02.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Quality Inspection

Quality Inspection
01.2019 - 02.2020
  • Resolving quality-related issues adhering to deadlines
  • Recommend improvement measures to the production process to ensure quality control standards are met
  • Guide the production team about the quality control issues to enhance the quality of the product
  • Monitor customer satisfaction levels

Education

COLLEGE -

CDI COLLEGE
MONTREAL, QC

HIGH SCHOOL -

Brahmrishi Mission Sen Sec School
01-2018

Skills

  • Proficient in Microsoft Office
  • Strong Skills in Google Productivity Tools
  • Effective Communication
  • Collaborative Leadership
  • Customer Service Expertise
  • Effective Time Management
  • Skilled in Task Management
  • Strategic Issue Resolution

Language Competencies

  • Punjabi
  • Hindi
  • English

Timeline

Warehouse Lead

Amazon
10.2021 - Current

Non-inventory Manager

Non-inventory Manager
03.2021 - 01.2022

Customer Service Representative

Warehouse Associate
04.2020 - 02.2021

Quality Inspection

Quality Inspection
01.2019 - 02.2020

COLLEGE -

CDI COLLEGE

HIGH SCHOOL -

Brahmrishi Mission Sen Sec School

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Taman Preet