Tamanna Tamanna
Victoria,BC
Summary
Accomplished Customer Service Manager with a proven track record at Walmart, enhancing customer satisfaction and loyalty through effective problem-solving and team leadership. Skilled in Microsoft Office and adept at fostering a collaborative work environment, significantly reducing customer complaints. Demonstrates exceptional customer service and multitasking abilities, ensuring high-quality outcomes.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Walmart
01.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Front End Associate
Walmart
01.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Fostered positive shopping experience, greeting customers with smile and offering help in locating products.
Crew Member
Wendys Restaurant
05.2023 - 08.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Online Personal Shopper
Save on Foods
09.2022 - 01.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Education
Associate of Science - Applied Chemistry And Biochemistry
Camosun College
Victoria, BC08.2024
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- New Hire Training
- MS Office expert
Languages
English
Full Professional
Timeline
Crew Member
Wendys Restaurant
05.2023 - 08.2023
Customer Service Manager
Walmart
01.2023 - Current
Front End Associate
Walmart
01.2023 - Current
Online Personal Shopper
Save on Foods
09.2022 - 01.2023
Associate of Science - Applied Chemistry And Biochemistry
Camosun College
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