Tamanna Maqsood
New Westminster,BC
Summary
With extensive experience working with diverse groups of people as a trainer, teacher, and director, I bring strong interpersonal and communication skills to any customer-facing role. My expertise in soft skills, team management, and organizational behavior has prepared me to deliver outstanding customer service, ensuring a welcoming and positive experience for every guest. Although I am new to the fast food industry, I am highly adaptable, quick to learn, and skilled at problem-solving in dynamic, high-pressure environments. I am confident in my ability to excel as a staff at a fast food restaurant and provide exceptional service in a fast-paced setting.
Overview
17
17
years of professional experience
Work History
Director, Institute of Skill Development
State University of Bangladesh
2022.06 - 2024.08
- Leadership & Strategic Management: Led and managed the overall operations of the Institute, including strategic planning, budgeting, and policy development to enhance professional and skill-based education.
- Program Development: Designed, developed, and implemented a wide range of professional development courses and continuing education programs tailored to industry needs, with a focus on soft skills and leadership.
- Team Management: Supervised and mentored a multidisciplinary team of educators, administrative staff, and external trainers, ensuring the effective delivery of all programs.
- Event & Workshop Facilitation: Organized and facilitated workshops, seminars, and training sessions for professionals across different sectors, including healthcare, education, and corporate management.
Faculty, Business Communication
MBA Program, School of Business and Economics
2020.01 - 2022.05
- Curriculum Development: Designed and delivered course content on business communication, focusing on essential skills such as report writing, presentations, professional negotiation, cross cultural communication and professional email writing.
- Teaching & Instruction: Taught MBA students the fundamentals of effective communication in a business context, including both verbal and written communication, to enhance their professional skill set.
- Industry Integration: Integrated real-world business scenarios and industry trends into course materials to ensure relevance and practical application in the workplace.
Graduate Research Assistant
McGill University
2013.01 - 2015.01
- Research Support: Assisted in conducting research on educational practices, including literature reviews, data collection, and analysis of qualitative data.
- Data Management: Organized and maintained research databases, ensuring accuracy and confidentiality of research data.
- Collaboration: Worked closely with faculty members and other researchers to design and implement studies related to educational innovations and pedagogical strategies.
- Report Writing: Authored academic research reports summarizing research findings.
Senior Lecturer
BRAC Institute of Languages
2008.01 - 2012.01
- Language Instruction: Taught English language courses to undergraduate students, focusing on developing proficiency in academic and professional communication skills.
- Curriculum Development: Designed and updated course curricula to align with international standards for language teaching, incorporating communicative language teaching (CLT) methods.
- Student Assessment: Developed a variety of assessment tools, such as assignments, quizzes, and examinations, to evaluate students’ language proficiency and progress.
- Faculty Collaboration: Worked with colleagues to develop interdisciplinary courses that integrate language learning with other academic subjects.
- Student Mentorship: Provided guidance and support to students on language learning strategies, academic writing, and effective communication techniques.
Education
Master of Arts - Education
University of British Columbia
Vancouver, BC12.2025
Master of Arts - Department of English and Modern Languages
North South University
Bangladesh05.2011
Bachelor of Arts - Department of English and Modern Languages
North South University
Bangladesh05.2006
Skills
- Strong Verbal and Written Communication
- Relationship Building
- Interpersonal and Social Skills
- Teamwork and Collaboration
- Adaptability and Flexibility
- Professionalism
- Adaptability and Flexibility
- Professionalism
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Limited Working
Accomplishments
The European International Model United Nations 2004
Delegate in the General Assembly representing United States of America
With The Asia Foundation Emerging Leadership Travel Grant
References
Mike Mountain
New Westminster
mikemountain@live.com
7788582176
Leeya Yerushalmi
New Westminister
lea054801@gmail.com
7789551997
Timeline
Director, Institute of Skill Development
State University of Bangladesh
2022.06 - 2024.08
Faculty, Business Communication
MBA Program, School of Business and Economics
2020.01 - 2022.05
Graduate Research Assistant
McGill University
2013.01 - 2015.01
Senior Lecturer
BRAC Institute of Languages
2008.01 - 2012.01
Master of Arts - Education
University of British Columbia
Master of Arts - Department of English and Modern Languages
North South University
Bachelor of Arts - Department of English and Modern Languages
North South University
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