Tamanna Mahajan
Mississauga,ON
Summary
Customer-focused professional with a background in retail and consulting, excelling in high-pressure environments and driven to deliver exceptional service. Adept at turning customer interactions into positive experiences and contributing to business performance through strong interpersonal, organizational, and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Sales Associate
Zara
05.2023 - Current
- - Delivered expert product knowledge to help customers make informed choices, leading to a 15% increase in upselling and cross-selling.
- - Managed high-value transactions with 100% register accuracy, showcasing precision in POS operations and financial accountability.
- - Fostered a welcoming environment, resulting in repeated recognition within the top 10% of sales associates based on internal customer satisfaction metrics.
- - Played a key role in merchandising new seasonal lines, organizing inventory efficiently to boost visual appeal and accessibility.
- Project Highlight:
- - “Styling for Sales” Initiative: Collaborated with teammates to build seasonal lookbooks for customers, which increased average basket size by 20% in the quarter.
Customer Service Representative
Laksh Consulting Group Inc.
08.2023 - 05.2024
- - Managed over 80 inbound calls daily with professionalism, ensuring a 95%+ customer satisfaction rate.
- - Proactively identified inefficiencies in the ticketing system and proposed workflow adjustments, boosting team productivity by 10%.
- - Created personalized solutions by maintaining accurate records and understanding client history, increasing repeat resolution efficiency.
- - Demonstrated reliability with consistent punctuality and attention to detail in case handling.
- Project Highlight:
- - Customer Experience Tracker: Led a mini-initiative to map recurring issues using Excel dashboards, helping management identify key service bottlenecks and improve FAQ documentation.
Education
Post-Secondary Diploma - International Business Management
St. Clair College
Toronto, ON08.2024
Bachelor of Science - Honours Mathematics
Guru Nanak Dev University
09.2021
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Customer Service Representative
Laksh Consulting Group Inc.
08.2023 - 05.2024
Sales Associate
Zara
05.2023 - Current
Post-Secondary Diploma - International Business Management
St. Clair College
Bachelor of Science - Honours Mathematics
Guru Nanak Dev University
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