Tamanna Gill
Caledon,Canada
Summary
Hard-working and dedicated individual driven to secure a prominent professional position to contribute to the best of my abilities. Significant experience gained in various capacities has honed my skills and expertise. Committed to delivering utmost services and consistently adding significant value when hired. Seeking a platform to contribute to the completion of prominent professional responsibilities in the most effective manner. Valuable asset with skills and experience, ready to excel in any professional endeavor.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Communication specialist
Toronto Metropolitan University
07.2024 - Current
- Dispatch security personnel accordingly
- Liaison with management, emergency services, police, fire, and ambulance, and staff
- Assist with Fire & Life Safety inspections
- Monitor CCTV surveillance systems
- Maintaining accurate records of all incidents and responses
- Receive and answer emergency and non-emergency calls
- Track and update call logs and data
- Utilize two-way radio system to communicate with security personnel
- Excellent organisational skills, with an emphasis on multi-tasking and rapidly assessing and shifting priorities
Security Dispatcher
Humber polytechnic
09.2023 - 07.2024
- Conduct security equipment audits
- Log details of radio transmission, telephone calls and verbal instructions
- Dispatch Security Guards to incidents, requests for assistance, emergencies, etc
- Answers all incoming security telephone lines including the emergency, general and parking telephone line
- Monitoring the Lenel (alarm monitoring, CCTV monitoring, access control)
- Solid understanding of emergency and standard operating procedures
- Investigate incidents and occurrences via CCTV
- Assist emergency and law enforcement personnel
- Compiles Weekly Escalator / Elevator / Emergency phones / Camera Checks and Sends to Administration
Mall Patrol guard
Cadillac Fairview
02.2022 - 08.2023
- Respond to emergency situations, medical, criminal, hazards, etc
- Provide CPR and First Aid as necessary
- Enforce the Centre’s Rules & Regulations and the Trespass to Property Act
- Perform access control, Mall lock downs and open ups
- Maintain a detailed memo book and prepare incident reports on all matters dealt with
- Assist other guards by providing backup support and any other assistance when required
- Assist customers and tenants with customer service & security related initiatives in a professional & approachable manner
- Follow security operational procedures as per the Emergency Response Plan
- Conduct level and zone patrols to achieve high visibility and proactive security patrols
- Assist Police and emergency personnel (Fire Department and Ambulance Service) when required
Patrol guard
Paladin Security Group
05.2021 - 02.2023
- Provide CPR and First Aid as necessary
- Maintain daily work report/end of shift report
- Proper Handling of wireless equipment’s
- Managing entry log books
- Pre-screenings for Covid-19
- Patrolling and access control
- Strong verbal and written communication skills
- Following procedures according to guidelines stated
- Handling stressful and uncertain situations
- Respond to emergency situations, medical, criminal, hazards, etc
Education
Diploma - Business Management
Humber Polytechnic
Toronto, ON04.2020
Commerce-High School - Business And Managerial Economics
GNPS School
Punjab, India04.2017
Skills
- Problem solving
- Decision Making
- Active listening
- Excellent time management skills
- Multitasking
- Incident investigation
- Prioritizing calls
- Communication equipment operation
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Activities
- Gardening
- Environmental conservation
- Music
- Long drives
Certification
- Mental health and first-aid (standard)
- Applied suicide intervention skills training
- First-aid- Level C
- CPR with AED
Timeline
Communication specialist
Toronto Metropolitan University
07.2024 - Current
Security Dispatcher
Humber polytechnic
09.2023 - 07.2024
Mall Patrol guard
Cadillac Fairview
02.2022 - 08.2023
Patrol guard
Paladin Security Group
05.2021 - 02.2023
Diploma - Business Management
Humber Polytechnic
Commerce-High School - Business And Managerial Economics
GNPS School