Tamanna Bhardwaj
Brampton,ON
Summary
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Subway
Punjab, India
01.2024 - 11.2024
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Customer Service Representative
Subway
Brampton, Ontario
06.2024 - 07.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Information And Communication Technology
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON05-2024
Skills
- Product Merchandising
- Customer Service
- Merchandise Restocking
- Cash Handling
- Check processing
- Payment Collection
- Customer Complaint Resolution
- Guest Services
- Calm Demeanor
- Account Management
- Customer Relationship Management (CRM)
- Product Knowledge
- Customer Satisfaction
- Customer inquiries
- Positive and professional
Timeline
Customer Service Representative
Subway
06.2024 - 07.2024
Customer Service Cashier
Subway
01.2024 - 11.2024
Information And Communication Technology
Conestoga College Institute of Technology And Advanced Learning
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