Tamana Marhia
13688 100 Avenue Surrey ,BC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administration position. Ready to help team achieve company goals.To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Organizer Volunteer
Onni Development
03.2022 - 01.2023
- Project Name : The Grande
- Volunteered with groups and organizations to help make measurable differences for recipients.
- Helped program leaders with administrative support duties.
- Responded to questions from customers and community members.
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Developed comprehensive orientation programs for incoming volunteers to familiarize them with the organization''s mission, values, expectations, and available resources.
Manager
Bell Mobility
01.2019 - 01.2022
- Managing Inbound and outbound communication
- Database Management
- Ensuring Files and documents are well kept
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Recruited and hired top performers to add talent and value to department.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Performed statistical analyses to gather data for operational and forecast team needs
- Prepared annual budgets with controls to prevent overages.
- Cross-trained existing employees to maximize team agility and performance.
Residential Concierge
FSR
01.2022 - 01.2023
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Arranged for transportation to and from airport, train station and events for visitors.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Exceeded goals through effective task prioritization and great work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Led projects and analyzed data to identify opportunities for improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Sales Manager
Tvs
01.2017 - 01.2019
- Evaluated performance against goals and implemented appropriate development plans.
- Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
- Promoted continuing education opportunities for sales team to bolster skills and add value to department.
- Interpreted sales and pricing policies to departmental personnel and customers.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Coach
Royal Bank Of Canada
Vancouver, BC
01.2023 - Current
- Boosted player confidence through personalized training sessions and continuous feedback.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
Credit Advisor
Royal Bank Of Canada
Vancouver
01.2023 - Current
- Developed marketing materials highlighting our Credit Advisor expertise and accomplishments securing new business leads for the company.
- Collaborated with colleagues to develop new strategies for improving client services, enhancing overall team performance.
- Participated in continuous professional development opportunities to stay updated on changing regulations and best practices within the credit advising field.
- Conducted comprehensive research on current market trends and economic factors affecting the credit industry, staying informed and providing accurate advice to clients.
Education
Post Graduation Degree , Marketing Management - Professional Sales
British Columbia Institute of Technology
Burnaby, BC01.2019
Skills
- Effective and Efficient communicator
- Focused and Providing high quality customer service
- Emergency Situations
- Social Media Networking
- Office Support
- Mail Receiving and Delivery
- Data Integrity
- CCTV Surveillance
- Front Desk Operations
- Residential Management
- Personnel Management
- Access Control Systems
- Billing and Payment Processing
- Detailed oriented
- Positive ,Team Player
Timeline
Coach
Royal Bank Of Canada
01.2023 - Current
Credit Advisor
Royal Bank Of Canada
01.2023 - Current
Organizer Volunteer
Onni Development
03.2022 - 01.2023
Residential Concierge
FSR
01.2022 - 01.2023
Manager
Bell Mobility
01.2019 - 01.2022
Sales Manager
Tvs
01.2017 - 01.2019
Post Graduation Degree , Marketing Management - Professional Sales
British Columbia Institute of Technology