Summary
Overview
Work History
Education
Skills
Timeline
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Tamana Dhingra

Mississauga,ON

Summary

Adapt at managing customer relationships and resolving complaints efficiently, I excelled at Walmart by enhancing service quality through active listening and strategic problem-solving. My collaborative spirit and dedication to excellence, paired with strong communication skills, significantly improved team efficiency and customer satisfaction.

Overview

2
2
years of professional experience

Work History

Omni Sale Floor Associate

Walmart
Mississauga, Ontario
04.2023 - Current
  • Manage around 40 client phone calls daily, delivering excellent service by addressing inquiries about order status, resolving complaints, and assisting with delivery-related concerns.
  • Consistently aim for quick complaint resolution, earning recognition from the supervisor for the ability to address and resolve issues on the first call.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained positive working relationship with fellow staff and management.

Restaurant Worker

Parantha Palace
Etobicoke, Ontario
01.2023 - 06.2023
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Received deliveries from vendors ensuring accuracy of order quantities against invoices received.
  • Monitored food preparation times closely so that dishes could be served hot at the right time.
  • Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.

Education

High School Diploma in Business

Niagara College
Toronto, ON
01-2023

Skills

  • Skilled at fostering strong customer relationships by maintaining clear communication, and providing attentive, personalized service to meet their needs
  • I am deeply dedicated to my responsibilities, consistently striving for excellence until I achieve a sense of personal satisfaction with the results
  • I make it a priority to actively listen to managers and supervisors, seeking to learn and grow from their guidance, and I remain open to new opportunities for development
  • I strive to remain calm in stressful situations, focusing on creating effective strategies to manage and overcome heavy workloads efficiently

Timeline

Omni Sale Floor Associate

Walmart
04.2023 - Current

Restaurant Worker

Parantha Palace
01.2023 - 06.2023

High School Diploma in Business

Niagara College

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Tamana Dhingra