Tamala Pino
Madera
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Motor Vehicle Representative
Department of Motor Vehicles
Madera
11.2022 - Current
- Processed vehicle registrations and title applications for customers efficiently.
- Reviewed customer applications for completeness, ensuring accurate processing through DMV system.
- Processed customer payments for motor vehicle transactions.
- Facilitated vehicle registration processing for business clients, ensuring compliance with regulations.
- Maintained accurate records of transactions and customer information in systems.
- Updated customer accounts and documentation using DMV software systems regularly.
- Performed audits on completed transactions to verify accuracy prior to submission.
- Assisted customers with inquiries and concerns via incoming phone calls, enhancing customer satisfaction.
Administrative Assistant
Oldcastle Infrastructure
Madera
01.2021 - 04.2022
- Coordinated and scheduled meetings and teleconferences to facilitate communication and collaboration.
- Managed incoming and outgoing calls and correspondence to ensure timely responses and maintain organization.
- Welcomed and checked-in visitors and staff.
- Faxed, printed, scanned, and filed documents to maintain organized records.
- Fax, print, scan and file various documents.
- Contacted companies and organizations to gather information or perform outreach.
- Contact different companies and organizations for various reasons.
Admissions Counselor
Valley Children's Hospital
Madera
11.2018 - 12.2020
- Conducted personal interviews for patient pre-admissions, entered demographic and insurance information, confirmed pre-admission details, and obtained signatures on legal consents and insurance forms to ensure smooth admission process.
- Screened insurance information to secure payments, identified patients needing pre-admission approvals from third-party payers, verified approvals, and notified patient accounts department of self-paying admissions to facilitate timely admissions.
- Gathered and organized admission paperwork for scheduled patients to streamline the admission process.
Education
Associate of Science Degree - Biology
Reedley College
Reedley, CA 08.2014 - 05.2017
Skills
- Customer Service
- Customer Relations
- Regulatory Compliance
- Proficiency with Medical Systems
- Financial Reporting
- Excel
- Access
- Microsoft Word
- Problem solving
- Attention to detail
- Time Management
- Multitasking
- Teamwork
- Effective communication
Timeline
Motor Vehicle Representative
Department of Motor Vehicles
11.2022 - Current
Administrative Assistant
Oldcastle Infrastructure
01.2021 - 04.2022
Admissions Counselor
Valley Children's Hospital
11.2018 - 12.2020
Associate of Science Degree - Biology
Reedley College
08.2014 - 05.2017