Tamajain Alexander
Pasadena
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Employment Gap (Job Search & Career Exploration)
Unemployed
03.2024 - 10.2025
- Actively seeking new employment following a 12,000-person layoff at UPS.
- Researched industries and job markets to identify strong alignment with skills.
- I am engaged in professional networking, job board activity, and agency collaboration.
- Using the time to improve current skills set with online courses
Senior Administrative Associate
United Parcel Service (UPS)
10.2021 - 03.2024
- Verified and processed invoices, orders, and expense reports for accuracy and completeness.
- Maintained accounts payable aging reports and ensured timely vendor payments.
- Responded promptly to vendor inquiries, resolving invoice and payment issues.
- Maintained organized and accurate filing systems, improving document retrieval efficiency.
- Coordinated complex scheduling for executive leadership, ensuring optimal resource allocation and conflict resolution.
- Streamlined document management processes, enhancing retrieval speed and reducing processing time.
Parental Caregiver
Self Employed
02.2011 - 10.2019
- Provided daily care and emotional support to a family member with health challenges.
- Managed medical appointments, transportation, and medication administration.
- Provided compassionate care and support to patient with diverse needs, ensuring comfort and well-being.
- Assisted patient with daily living activities, promoting independence and enhancing quality of life.
Senior Account Manager
Bank of America
05.2007 - 03.2010
- Cultivated strong client relationships, achieving a 45% client retention rate.
- Identified upselling opportunities, leading to a 25% annual increase in revenue.
- Led cross-functional teams to enhance client satisfaction and retention strategies.
- Developed tailored financial solutions to meet diverse client needs and objectives.
Customer Service Representative
Comcast / Time Warner Cable
06.2001 - 04.2006
- Promoted to full-time Customer Service Representative (CSR) within 2 months of temporary hire due to demonstrated excellence in problem-solving and customer service.
- Consistently exceeded first-call resolution targets, achieving a 75% rate.
- Managed 70+ daily inbound calls, addressing customer concerns efficiently.
- Improved customer retention by 10% through service in loyalty and collections teams.
Online Order Specialist
Restoration.com formerly Crown City Hardware.com
08.1998 - 06.2000
- Fostered friendly client relationships, boosting repeat business by 35%.
- Resolved customer issues promptly, resulting in a 75% improvement in satisfaction.
- Managed order processing, ensuring timely and accurate fulfillment of customer requests.
- Collaborated with cross-functional teams to streamline inventory management systems.
Education
H.S. Diploma -
John Marshall Fundamental High School
Pasadena, CAGeneral Studies, Information Systems and Software
Pasadena City College
Skills
- Experience using FLOTE CRM system
- Accounts payable management
- Conflict resolution
- Proficient in high-volume calls
- Experienced in Excel, Outlook, and Word
- Effective team engagement
- Optimistic outlook
- Cross-functional teamwork
- Client relations
- Analytical problem-solving
Certification
CargoWise Certified User
- Issued by: Wisetech Academy (via UPS Training Program).
- Value: Demonstrates proficiency in a global logistics/supp;y chain software platform and commitment to new industry technology. \
Certification, Computer Programmer
- Issued by: Computer Learning Center (Early 90s)
- Skills Gained: Established foundational programming concepts (COBOL, JCL) and logical problem solving.
Timeline
Employment Gap (Job Search & Career Exploration)
Unemployed
03.2024 - 10.2025
Senior Administrative Associate
United Parcel Service (UPS)
10.2021 - 03.2024
Parental Caregiver
Self Employed
02.2011 - 10.2019
Senior Account Manager
Bank of America
05.2007 - 03.2010
Customer Service Representative
Comcast / Time Warner Cable
06.2001 - 04.2006
Online Order Specialist
Restoration.com formerly Crown City Hardware.com
08.1998 - 06.2000
General Studies, Information Systems and Software
Pasadena City College
H.S. Diploma -
John Marshall Fundamental High School