Summary
Overview
Work History
Education
Skills
Timeline
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Tamaiya Fortner

Patient Services Representative
Fairfield

Summary

I am an exceptional, detail-oriented, and compassionate professional dedicated to delivering excellent patient support and seamless front-office operations in healthcare settings. Recognized for clear communication, empathy, and the ability to thrive in fast-paced environments while ensuring a positive patient experience.

Overview

2
2
years of professional experience

Work History

Front Desk Assistant

RA Cosmetics
01.2023 - 07.2023
  • Managed front desk operations, including answering multi-line phones, scheduling appointments, and greeting clients.
  • Assisted customers with inquiries and requests, ensuring a positive service experience.
  • Maintained organized records, processed requests, and relayed messages to the appropriate personnel.
  • Coordinated shipping and inventory tasks, ensuring accuracy and timely delivery.

CNA

BrightStar Care
02.2022 - 08.2022
  • Provided daily care to 5 or more patients, assisting with feeding, ambulation, hygiene, and vital sign monitoring.
  • Ensured patient comfort, safety, and dignity in alignment with care plans.
  • Documented intake/output, and communicated changes in condition to nursing staff.


Clinical Assistant

COVID Clinic
12.2021 - 02.2022
  • Collected and processed COVID-19 specimens by performing nasal swabs in compliance with CDC safety protocols.
  • Prepared testing materials, ran diagnostic tests, and accurately entered results into electronic reporting systems.
  • Registered and checked-in patients, verifying demographic information, and appointment details.
  • Delivered patient support with empathy, addressing concerns, and providing clear instructions during testing.
  • Maintained infection control standards by sanitizing, restocking, and organizing medical equipment and supplies.
  • Adapted to additional tasks as needed in a fast-paced, high-volume drive-thru testing environment.

In-Home Caregiver

In-Home Support Service
05.2021 - 11.2021
  • Supported clients with activities of daily living, including personal hygiene, mobility assistance, meal preparation, and medication reminders.
  • Monitored and documented health status, promptly reporting changes in condition to families and healthcare providers.
  • Promoted a safe and supportive home environment, fostering client comfort, independence, and well-being.

Education

Associate of Science - Health Sciences

Merritt College
Oakland, CA
05.2001 -

Skills

  • Multitasking and Prioritization
  • Attention to Detail
  • Team Coordination
  • Organizational Skills
  • Patient Communication
  • Customer Service

Timeline

Front Desk Assistant

RA Cosmetics
01.2023 - 07.2023

CNA

BrightStar Care
02.2022 - 08.2022

Clinical Assistant

COVID Clinic
12.2021 - 02.2022

In-Home Caregiver

In-Home Support Service
05.2021 - 11.2021

Associate of Science - Health Sciences

Merritt College
05.2001 -

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Tamaiya FortnerPatient Services Representative