Tamaine Clue
Oakville,ON
Summary
To obtain a position within your organization, where I am able to utilize my extensive skills to benefit the company
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
12
12
years of professional experience
Work History
Learning and Development Specialist
Sunwing
08.2016 - Current
- Responsible for training new and existing agents
- Assess training and development needs through surveys, interviews, and focus group
- Assist with content development
- Assist with interviews and hiring
- Maintains records of training and development activities, attendance, results of test and assessments, and retaining requirement
- Assess training materials prepared by instructors
- Match customer needs with the products we have to offer and secure the booking for them
- Maintain knowledge of the latest trends in training and development
- Plan and implement training programs
- Assist customer with navigating the website
- Communicate with customers over the phone, email and other social media platform
Hospitality Associate (Part time)
Trillium Hospital
05.2020 - 02.2022
- Order and stock housekeeping supplies
- Distribute and store supplies
- Maintain inventory of equipment in appropriate area on unit
- Clean utility rooms, pantries, corridors and nurses station
- Empty garbage, sanitize garbage containers, clean up spills and maintain floors (e.g
- Dry mop, wet mop, buffing)
- Collect soiled trays and place them in meal cart
- Maintain open and timely communication with team members and management staff, including using a paper as require
Team Lead
Silvercity Cinema
04.2013 - 11.2017
- Execute theatre operations during scheduled shifts as well as team lead core tasks that are essential for successful performance
- Manage inventory (stock and count)
- Assisted management in the hiring process by interviewing and training new cast members
- Responsible for cleanliness of all food units and auditoriums
- Acting as a hands-on role model for the team and thriving on the challenges and responsibility
- Coaching colleagues and helping them reach their full potential to become our next shining stars
- Being a key brand ambassador for our colleagues and our guests, ensuring a luxury experience on every visit
- Oversee day to day operation
- Delegating tasks and setting deadlines
- Discover training needs and provide coaching
Education
Humber College - Tourism Management - Travel Industry
Humber College
06.2016
George Brown College - PSW- Personal Support Worker
George Brown College
04.2015
Cedarbrae Collegiate Institute - O.S.S.D Honour Student
Cedarbrae Collegiate Institute
07.2012
Skills
- Customer Service
- Microsoft Office
- Outlook
- Internet Applications
- Communication Skills
- Fluent in English
- Interpersonal Skills
- Phone Manners
- Office Etiquette
Languages
English
Full Professional
Timeline
Hospitality Associate (Part time)
Trillium Hospital
05.2020 - 02.2022
Learning and Development Specialist
Sunwing
08.2016 - Current
Team Lead
Silvercity Cinema
04.2013 - 11.2017
George Brown College - PSW- Personal Support Worker
George Brown College
Cedarbrae Collegiate Institute - O.S.S.D Honour Student
Cedarbrae Collegiate Institute
Humber College - Tourism Management - Travel Industry
Humber College
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