Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tama Richardson

Montreal,QC

Summary

Proven track record in enhancing patient and customer satisfaction, demonstrated during my tenure at Montreal General Hospital. Skilled in patient care and time management, I excel in high-pressure environments, significantly improving service delivery and operational efficiency. My ability to master software systems and adhere to hygiene protocols underscores my comprehensive skill set.

Overview

8
8
years of professional experience

Work History

Health Care Assistant

Montreal General Hospital
08.2023 - Current
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
  • Observed patient skin conditions and reported findings to registered nurse.

Call Center Representative

Legal Shield
02.2021 - 08.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Sales Representative

Eswipe Canada
04.2019 - 12.2020
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Waitress Trainer

Ben et Florentine
08.2018 - 07.2019
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.

Hostess Manager

Egg Spectations
08.2016 - 08.2018
  • Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
  • Fostered a positive work atmosphere, promoting open communication between staff and management.
  • Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
  • Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.

Education

Dep - Health Care Assistant

Shadd College
1000 Avenue Orchard

École Secondaire Dorval-Jean XXIII
Dorval, QC

Dec -

Ville Saint-Laurent Adult Center
Montreal, QC
06.2024

Skills

  • Time Management
  • Patient Care
  • Patient-focused care
  • Supporting personal needs

Languages

English
Full Professional
French
Native or Bilingual

Timeline

Health Care Assistant

Montreal General Hospital
08.2023 - Current

Call Center Representative

Legal Shield
02.2021 - 08.2021

Sales Representative

Eswipe Canada
04.2019 - 12.2020

Waitress Trainer

Ben et Florentine
08.2018 - 07.2019

Hostess Manager

Egg Spectations
08.2016 - 08.2018

Dep - Health Care Assistant

Shadd College

École Secondaire Dorval-Jean XXIII

Dec -

Ville Saint-Laurent Adult Center

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Tama Richardson