TAM TA
Cambridge,ON
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
10
10
years of professional experience
Work History
Account Manager
Veeam Software
11.2020 - 12.2023
- Performing account health checks with the renewals team and system engineer for current customers.
- Scheduling product demos with a System Engineer to capture clients interest to solve their pain points.
- Growing current accounts by 10-15% with cross-selling/upgrading our solutions.
- Recognized as a top performer for lead generating for net new and current accounts.
- This resulted in keeping a pipeline.
- Develop and maintain a deep understanding of the market and competition to effectively position and sell.
- Veeam's products and solutions.
- Identifying potential upsell and cross-sell opportunities within current accounts.
- Collaborating with the marketing team to develop targeted campaigns and materials to attract new customers and drive revenue growth.
- Building strong relationships with key decision-makers within current accounts to ensure customer satisfaction and retention.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Inside Sales Account Manager
Startech.com
05.2019 - 11.2020
- Analyzing data for Quarterly Business Reviews with current clients, strategizing to continue the partnership and business between StarTech.com and the client.
- Running reporting and utilizing data to ensure that each managed account is on track to target.
- Creating videos to engage customers' responses and adding a personal touch to introductory emails
- Growing book of business by 5% monthly by re-engaging VARs that were dormant or low-spending accounts.
- Maintaining 20-40 calls and 3-5 meetings daily.
- Expanded client base through targeted outreach efforts, resulting in increased revenue for the company.
Business Development Representative
Chalk.com
04.2018 - 05.2019
- Generating 4-7 demos per week
- Maintaining 30-50 cold calls daily
- Qualifying and understanding the needs of high-level decision-makers within a school district
- Providing detailed notes on calls to the Sales Executive Team
- Scheduling webinars within an assigned state while working closely with the Sales Executive Team
- Services and Solutions Executive
Service Solutions Executive
Xerox Canada
03.2017 - 01.2018
- Marketing Xerox's full line of products, services, and supplies with national accounts.
- Increased customer satisfaction by developing and implementing tailored solutions for clients'' unique business needs.
- Communicate Xerox strategies and direction to top-level executives within accounts.
- Establishing and building account relationships with executive levels and key decision-makers in various departments within an account.
- Helping companies drive growth, reduce cost, and remove bottlenecks from core business.
- Maintaining a monthly goal between $20k-$50k
- Develop and execute strategic account plans to grow business and increase revenue.
- Built strong relationships with key stakeholders to identify opportunities for cross-selling and upselling.
Product Specialist
CDW Canada
09.2015 - 03.2017
- Manage quarterly vendor budgets, amounting to an average of $10K, across 17 vendors and ensure ROIs are met
- Helping the Printer, Small PC, and Software category portfolios grow within CDW Canada
- Business planning with many different vendors to plan for quarterly marketing activities
- Collect and analyze COGS, Open Quotes, and Backorder data reports weekly and derive data-driven recommendations to improve marketing campaigns and business processes
- Identify and analyze market trends and customer needs to inform product development strategies and decisions.
Corporate Account Manager
CDW Canada
03.2014 - 09.2015
- Surpassed monthly sales targets by over 103% in 10 consecutive months.
- Fostered relationships and managed over 150 business accounts within the Greater Toronto Area and British Columbia, thus managing a personal book of business of approximately $400K yearly spend.
- Grew book of business by 1-2% on a daily average by reaching 80+ daily calls, continuously prospecting, strengthening vendor relationships, and processing orders and returns on time.
- Developed strong relationships with key clients, leading to increased revenue and repeat business.
Education
Bachelor's - Social Science - Public Health
York University
North York, Ontario04.2013
Skills
- Time Management
- Business Development
- Lead Prospecting
- Customer Service
- Sales Development
- Account Management
- Customer Rapport
- Networking Skills
- Strategic Account Planning
- Cold Calling Skills
- Client Rapport-Building
- Territory Management
Timeline
Account Manager
Veeam Software
11.2020 - 12.2023
Inside Sales Account Manager
Startech.com
05.2019 - 11.2020
Business Development Representative
Chalk.com
04.2018 - 05.2019
Service Solutions Executive
Xerox Canada
03.2017 - 01.2018
Product Specialist
CDW Canada
09.2015 - 03.2017
Corporate Account Manager
CDW Canada
03.2014 - 09.2015
Bachelor's - Social Science - Public Health
York University
Similar Profiles
Pratikar UpretyPratikar Uprety
Advance Technical Support | Tier 2 Engineer at Veeam SoftwareAdvance Technical Support | Tier 2 Engineer at Veeam Software
Slava DubininSlava Dubinin
Advanced Technical Support Engineer at Veeam SoftwareAdvanced Technical Support Engineer at Veeam Software
Gary FilipponeGary Filippone
Sr Customer Success Manager at Veeam SoftwareSr Customer Success Manager at Veeam Software