TAM MAI
Operations Manager
Oakville,Canada
Summary
Operations leader with logistics management expertise at CEVA Freight Canada Corp. Demonstrated success in optimizing supply chain performance and enhancing safety compliance. Proficient in labor contract negotiation and communication, achieving significant cost reductions while promoting teamwork and customer service. Strong organizational skills with a proven ability to meet and exceed business targets through effective process management.
Overview
30
30
years of professional experience
30
30
Years of Freight forwarding environment
Work History
Station Facilitator / Operations Manager
CEVA Freight Canada Corp.
Mississauga, Canada
05.2022 - 03.2025
- Directed end-to-end operations at the Mississauga facility, including trailer coordination, inventory check-in, and location upkeep.
- Provided leadership and strategic oversight to transborder, customer service, and linehaul departments.
- Managed unionized warehouse teams, guaranteeing adherence to WSIB guidelines and safety protocols.
- Organized and managed shifts for drivers and warehouse staff, enhancing workflow while ensuring regulatory compliance.
- Managed inbound and outbound logistics to fulfill service agreements while ensuring high customer satisfaction.
- Managed warehouse operations at both Mississauga and Montreal locations, ensuring seamless coordination and performance.
- Developed and implemented strategies for ground operations to support business goals and cost reduction.
- Led initiatives focused on safety and service quality across existing and new contracts.
- Built executive-level relationships with clients and internal stakeholders to drive operational excellence.
Supply Chain Manager
CEVA Freight Canada Corp.
07.2019 - 05.2022
- Managed comprehensive logistics functions, including workforce scheduling, staff training, and safety adherence.
- Accountable for site P&L performance, presenting financial and operational results to senior leadership.
- Coached and mentored operations management personnel, providing career development and performance feedback.
- Managed supply chain operations to optimize inventory levels and reduce costs.
- Coordinated transportation logistics to ensure timely delivery of goods.
- Implemented inventory management systems to improve tracking and reporting accuracy.
Operations Manager
Graphic Transportation
07.2018 - 07.2019
- Managed daily warehouse operations, including trailer coordination and inventory management.
- Developed a team culture prioritizing exceptional customer service.
- Established safety protocols ensuring compliance with regulatory and ISO guidelines.
- Coordinated training programs for new team members to enhance performance.
- Oversaw trucking operations in Greater Toronto Area, ensuring timely delivery of critical shipments.
- Reviewed performance metrics to identify areas for improvement.
Warehouse Operations Manager
CEVA Freight Canada Corp.
04.2011 - 07.2018
- Directed core warehouse functions such as unloading, inbound check-in, and inventory control.
- Supervised unionized personnel and organized driver schedules to maintain operational standards.
- Served as primary contact for clients, facilitating operational reviews and addressing issues.
Warehouse Manager
Same Day Worldwide
Toronto, ON
01.2005 - 07.2011
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Delivery Driver Supervisor
Canpar Transport
Toronto, ON
09.1995 - 01.2005
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Managed customer inquiries and complaints in polite and professional manner.
Education
Management Courses - Leadership, Supply Chain Management, Project Management, Cybersecurity
Humber College
Etobicoke, Canada01.1995
Skills
- Task prioritization
- Logistics management expertise
Multimodal transportation
Full container load (FCL)
Less than container load (LCL)
Full truckload (FTL)
Less than truckload (LTL)
Air cargo operations - Target achievement focus
- Labor contract negotiation
Employee benefits enhancement
Workplace conditions improvement - Union management collaboration
- Operations management
- Inventory control
- Safety compliance
- Effective communication
- Problem solving
- Process improvement
- Brainstorming
References
Available upon request.
Timeline
Station Facilitator / Operations Manager
CEVA Freight Canada Corp.
05.2022 - 03.2025
Supply Chain Manager
CEVA Freight Canada Corp.
07.2019 - 05.2022
Operations Manager
Graphic Transportation
07.2018 - 07.2019
Warehouse Operations Manager
CEVA Freight Canada Corp.
04.2011 - 07.2018
Warehouse Manager
Same Day Worldwide
01.2005 - 07.2011
Delivery Driver Supervisor
Canpar Transport
09.1995 - 01.2005
Management Courses - Leadership, Supply Chain Management, Project Management, Cybersecurity
Humber College