Talynne Henderson
Summary
Dynamic and results-oriented professional with extensive experience in customer service and administrative roles, notably as a Waitress at Kelseys Original Roadhouse. Excelled in maintaining high customer satisfaction through effective problem-solving and communication skills. Proficient in data entry and payment processing, demonstrating a keen attention to detail and a commitment to excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
Kelseys Original Roadhouse
08.2024 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Waitress
Gino's Fired Up
04.2024 - 08.2024
- Kept server areas clean and stocked to increase efficiency while working tables.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Sales Associate
Winners & HomeSense
09.2022 - 04.2024
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Office Assistant
The Duty Free
05.2022 - 01.2023
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Utilized office management software to record and track customer information.
Education
No Degree - Paramedicine
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON04-2026
Skills
- Dining area maintenance
- Complex Problem-solving
- Verbal and written communication
- Cash handling
- Vendor relationship management
- Order management
- Data entry
- Payment processing
- Valid Driver's license
- Attention to detail
- Bookkeeping
Languages
English
Full Professional
Certification
- CPR/AED Certification
Timeline
Waitress
Kelseys Original Roadhouse
08.2024 - Current
Waitress
Gino's Fired Up
04.2024 - 08.2024
Sales Associate
Winners & HomeSense
09.2022 - 04.2024
Office Assistant
The Duty Free
05.2022 - 01.2023
- CPR/AED Certification
No Degree - Paramedicine
Cambrian College of Applied Arts And Technology
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