TALYA KETT
London,ON
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Commercial Brand Manager
Motif Labs Ltd.
04.2023 - Current
- Work with Marketing team to Innovate SKUs based on customer interest data, aligning with Brand identity.
- Manage and oversee +20 new projects at any given time during the sale cycle.
- Responsible for new medical, provincial, and wholesale clients from pricing discussions to the ongoing sales maintenance.
- Work closely with internal Creative team to ensure required packaging, labeling, and marketing documents are completed in time and are compliant with health Canada regulations.
- Achieved target KPI's for all quarterly reviews in 2023 and have exceeded all project targets so far in 2024.
- Implemented new Aged Inventory Sales process by gaining alignment from 4 internal team Directors; Increased revenue opportunities by 400,000 in first month.
Director of Sales Development
WarrierTech
01.2022 - 04.2023
- Selling custom software solutions to key decision makers in small to medium companies across North America via zoom and in person.
- Created demo video for Sales team to use when at Trade Shows or on the road.
- Manage all incoming email inquiries from staff, customers, and prospective clients.
- Consistently hit call KPI's but making 45+ calls a day, targeting the goal of 6 meetings a week.
- Conduct market research within Canada to consistently fill the sales pipeline.
- Responsible for expansion of sales from Ontario to British Columbia.
- Developed and implemented a comprehensive process for customer onboarding and reviewed efficiency of workflow, optimizing onboarding effectiveness.
- Monitored and managed 9-13 accounts at a time.
- Used Pipedrive and ClickUp to create and maintain lead pool.
Social Media Marketing Manager
Self-employed
10.2018 - 12.2021
- Sold Restaurants and Food Companies Social Media content packages to increase their revenue.
- Created and managed social media campaigns for 5+ brands at one time.
- Conducted market research to identify new opportunities and target markets.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
Director of Customer Success (contract)
Doughboys Pizza
06.2021 - 10.2021
- Created spreadsheets using multiple Microsoft Office Software for daily, weekly and monthly reporting.
- Recruited, interviewed and hired 4 employees and implemented mentoring program to promote positive feedback and engagement.
- Handled 20+ calls per day to address customer inquiries and concerns.
- Developed and implemented performance improvement strategies and plans to promote continuous innovation and growth.
- Led payroll production for 3 locations.
- Worked with CEO to develop original promotional materials and concepts for partners & marketing team.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
Manager
Warehouse Group
09.2017 - 07.2020
- Adapted quickly to new environment and was promoted to bar manager after 4 months.
- Developed and implemented new systems to improve operations and decrease product loss; Maintained stock levels to prevent shortages of critical items.
- Developed leadership and management skills through hiring and training all new servers/ bar staff.
- Delegated cleaning tasks, workplace maintenance, and brand updates to 20+ staff during 10 hour shifts.
Education
Associate of Science - Food And Nutrition, Dietetics
Brescia University College
06.2021
Bachelor of Arts - Family Studies, Psychology
Brescia, Western University
06.2019
Diploma - Human Services Foundations
Fanshawe College of Applied Arts And Technology
London, ON05.2016
Skills
- Verbal and Written Communication
- Task Delegation and Prioritization
- Teamwork and Collaboration
- Sales Cycle and relationship maintenance
- Proficient in Microsoft Office/ CRM/ ERP software
- Market Analysis
- Flexible and Adaptable
Affiliations
- Director of New Members at Or Shalom Synagogue
- Canadian Association of Snowboard Instructors
- Forest City Sport & Social Club
- North London Dance Centre
Timeline
Commercial Brand Manager
Motif Labs Ltd.
04.2023 - Current
Director of Sales Development
WarrierTech
01.2022 - 04.2023
Director of Customer Success (contract)
Doughboys Pizza
06.2021 - 10.2021
Social Media Marketing Manager
Self-employed
10.2018 - 12.2021
Manager
Warehouse Group
09.2017 - 07.2020
Associate of Science - Food And Nutrition, Dietetics
Brescia University College
Bachelor of Arts - Family Studies, Psychology
Brescia, Western University
Diploma - Human Services Foundations
Fanshawe College of Applied Arts And Technology
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