TALLAT TIRMIZI
Edmonton,AB
Summary
Customer service representative with 20+ years of experience in telephone and face-to-face customer service. Experience with sales, troubleshooting and phone support to solve complex problems in a clear and communicative manner. Ability to drive sales through relationship building while managing relevant software's and tools at disposal.
Overview
21
21
years of professional experience
Work History
On boarding Coordinator
Cornershop by Uber
12.2019 - Current
- E-commerce platform management for on boarding of Shoppers
- Experience in quality monitoring and providing feedback through Zendesk and Intercom
- Managing 80+ tickets daily solving complex issues related to payment, on boarding and experience for independent contractors
- Working on a rotational shift schedule to service all hours of the operation from 7am EST to 12am EST
- Identifying complex problems at the frontline and escalating to management where needed.
Product Specialist
DirectBuy of Central Alberta
08.2018 - 02.2021
- Managing high volume of leads on line and walk in clients
- Making calls to members for product and Educating on the power of Yelp system to help close deals
- Working within a fast paced team environment, and staying in touch with vendors for product information
- Updating Books, Making signs, Filing and all required paperwork.
Part Time B2B Sales Consultant
Sears Canada Inc
01.2009 - 09.2017
- Consulting and providing product knowledge to grow existing and new client relationships
- Fulfilling orders and managing merchant invoices to reflect accurate pricing and policy objectives
- Visiting various client sites to conduct sales presentations and close new leads into tangible revenue opportunities.
Production Manager
Bloomex
06.2013 - 08.2015
- Managed warehouse to receive and process orders while conducting ongoing administrative duties
- Conducted daily data entry of orders and created delivery labels for documentation
- Audited daily invoices related to existing inventory and outgoing orders to manage supply.
Hostess/Area Sales Assistant
Park Wood Master Builders
03.2009 - 07.2011
- Working with new home builder
- Customer service, office duties
- Promoting sales by developing new clients to secure future clients.
Phone Sales Coordinator
Action Business Coaching Inc
01.2006 - 03.2009
- Made 70+ calls through directory sales leads and actively turned those leads into established customer relationships
- Met target performance levels while maintaining a high level of customer service
- Conducted data entry into the company portal for client account management with high accuracy & efficiency.
Support Services Clerk/ Supervisor
St. Joseph's Auxiliary Hospital
07.2003 - 03.2004
- Multi office task
- Maintaining all food order and costing forms and maintaining a summary spreadsheet
- Processing invoices for inventory and submitting weekly requisitions for supplies to material management
- Coordinated with payroll in data entry of daily staff hours into the system and to create weekly report.
Education
MCBA - Microcomputer Business Applications -
Academy of Learning (Computer & Business Career College)
02.2003
Bachelor of Arts -
Concordia College
06.1979
Skills
- Ticket management abilities using software including: Zendesk, Intercom, Salesforce, Zoho
- Advanced proficiency in MS Office suite
- Experience in using G-suite for managing mass email volumes and meeting SLAs
- Typing proficiency 60 WPM
- Ability to actively maintain effective client relationships through multi-tasking, working under pressure and staying highly organized
- Strong verbal and written communication skills to provide support through phones, chat and email
- Bilingual in English, Urdu, Punjabi, Hindi
Languages
English
Professional Working
Sales Skills
- Awarded top performance awards for exceeding sales goals and maintaining high customer service ratings through feedback surveys
- Established ability to improve customer satisfaction and improve average order sale price through rigorous relationship management
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
On boarding Coordinator
Cornershop by Uber
12.2019 - Current
Product Specialist
DirectBuy of Central Alberta
08.2018 - 02.2021
Production Manager
Bloomex
06.2013 - 08.2015
Hostess/Area Sales Assistant
Park Wood Master Builders
03.2009 - 07.2011
Part Time B2B Sales Consultant
Sears Canada Inc
01.2009 - 09.2017
Phone Sales Coordinator
Action Business Coaching Inc
01.2006 - 03.2009
Support Services Clerk/ Supervisor
St. Joseph's Auxiliary Hospital
07.2003 - 03.2004
MCBA - Microcomputer Business Applications -
Academy of Learning (Computer & Business Career College)
Bachelor of Arts -
Concordia College