Taljinder Singh
Brampton,Canada
Summary
Dedicated Supply Chain Consultant with experience in designing, implementing, optimizing and maintaining supply chain projects. Skilled in supply chain planning concepts including Demand Management, Distribution Planning, Master Planning and S&OP. Seeking an opportunity to leverage expertise in supply chain management to contribute to innovative projects and drive organizational success.
Overview
9
9
years of professional experience
Work History
Associate Manager, Customer Success
o9 Solutions Canada, Inc.
Toronto, Canada
08.2024 - Current
- Lead and mentor the customer success team, providing guidance, coaching, and support to achieve team and company growth targets.
- Manage delivery of customer success plans including onboarding, adoption stages, renewal processes, and executive business reviews.
- Collaborate with cross-functional teams such as product, engineering to align customer goals with company initiatives and escalate critical issues.
- Develop and implement process improvements, resource planning, and customer engagement strategies to enhance team efficiency and customer satisfaction.
Lead Consultant/Associate CSM
o9 Solutions
Bengaluru, India
04.2023 - 08.2024
- Working as functional consultant in Pearson & Wilbur Ellis. Actively participating in improving internal processes and product features based on customer feedback, collaborating with product development and operations teams.
- Able to recognize and rectify any design flaws in the existing setup to address business problems effectively.
- Taking ownership for supply chain planning applications, ensuring usability and uptime by promptly resolving customer issues.
- Sharing knowledge and expertise with junior team members to help them understand the technical and business aspects of projects.
Senior Functional Consultant
o9 Solutions
Bengaluru, India
04.2021 - 03.2023
- Providing assistance to customers, including identifying and troubleshooting bugs.
- Worked on the new developments activities especially CIP's and involved in requirement gathering, functional and technical specification documents preparation, Coding, testing and deployment activities.
- Able to fix daily batches by optimizing the batch procedures that reduced the batch run time and more application uptime for the customers.
Systems Engineer
Tata Consultancy Services
Hyderabad, India
09.2016 - 04.2021
- Coordinating with Key Users and Functional Experts on ongoing issues and problems.
- Good hands-on experience in production issues reported by business and providing resolutions as soon as possible.
- Created several Custom Processes in JDA which helped business to avoid manual operations.
- Process automations - Created several Custom Processes in JDA which helped business to avoid manual operations.
- Handling cutover activities & Patch installations to apply the fixes provided by JDA Vendor.
Education
Post Graduate Diploma - Computer Applications
Panjab University
Chandigarh, India01.2020
Bachelors of Technology - Computer Science & Engg.
Guru Nanak Dev University
Jalandhar, Punjab, India01.2016
Skills
- Demand Planning
- Supply Planning
- PL/SQL
- IBPL
- Performance Optimization
- Process Automation
- Supply Chain Solver
- Mentorship
- Team Work
Timeline
Associate Manager, Customer Success
o9 Solutions Canada, Inc.
08.2024 - Current
Lead Consultant/Associate CSM
o9 Solutions
04.2023 - 08.2024
Senior Functional Consultant
o9 Solutions
04.2021 - 03.2023
Systems Engineer
Tata Consultancy Services
09.2016 - 04.2021
Post Graduate Diploma - Computer Applications
Panjab University
Bachelors of Technology - Computer Science & Engg.
Guru Nanak Dev University