Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Taljinder Singh

Brampton,Canada

Summary

Dedicated Supply Chain Consultant with experience in designing, implementing, optimizing and maintaining supply chain projects. Skilled in supply chain planning concepts including Demand Management, Distribution Planning, Master Planning and S&OP. Seeking an opportunity to leverage expertise in supply chain management to contribute to innovative projects and drive organizational success.

Overview

9
9
years of professional experience

Work History

Associate Manager, Customer Success

o9 Solutions Canada, Inc.
Toronto, Canada
08.2024 - Current
  • Lead and mentor the customer success team, providing guidance, coaching, and support to achieve team and company growth targets.
  • Manage delivery of customer success plans including onboarding, adoption stages, renewal processes, and executive business reviews.
  • Collaborate with cross-functional teams such as product, engineering to align customer goals with company initiatives and escalate critical issues.
  • Develop and implement process improvements, resource planning, and customer engagement strategies to enhance team efficiency and customer satisfaction.

Lead Consultant/Associate CSM

o9 Solutions
Bengaluru, India
04.2023 - 08.2024
  • Working as functional consultant in Pearson & Wilbur Ellis. Actively participating in improving internal processes and product features based on customer feedback, collaborating with product development and operations teams.
  • Able to recognize and rectify any design flaws in the existing setup to address business problems effectively.
  • Taking ownership for supply chain planning applications, ensuring usability and uptime by promptly resolving customer issues.
  • Sharing knowledge and expertise with junior team members to help them understand the technical and business aspects of projects.

Senior Functional Consultant

o9 Solutions
Bengaluru, India
04.2021 - 03.2023
  • Providing assistance to customers, including identifying and troubleshooting bugs.
  • Worked on the new developments activities especially CIP's and involved in requirement gathering, functional and technical specification documents preparation, Coding, testing and deployment activities.
  • Able to fix daily batches by optimizing the batch procedures that reduced the batch run time and more application uptime for the customers.

Systems Engineer

Tata Consultancy Services
Hyderabad, India
09.2016 - 04.2021
  • Coordinating with Key Users and Functional Experts on ongoing issues and problems.
  • Good hands-on experience in production issues reported by business and providing resolutions as soon as possible.
  • Created several Custom Processes in JDA which helped business to avoid manual operations.
  • Process automations - Created several Custom Processes in JDA which helped business to avoid manual operations.
  • Handling cutover activities & Patch installations to apply the fixes provided by JDA Vendor.

Education

Post Graduate Diploma - Computer Applications

Panjab University
Chandigarh, India
01.2020

Bachelors of Technology - Computer Science & Engg.

Guru Nanak Dev University
Jalandhar, Punjab, India
01.2016

Skills

  • Demand Planning
  • Supply Planning
  • PL/SQL
  • IBPL
  • Performance Optimization
  • Process Automation
  • Supply Chain Solver
  • Mentorship
  • Team Work

Websites

Timeline

Associate Manager, Customer Success

o9 Solutions Canada, Inc.
08.2024 - Current

Lead Consultant/Associate CSM

o9 Solutions
04.2023 - 08.2024

Senior Functional Consultant

o9 Solutions
04.2021 - 03.2023

Systems Engineer

Tata Consultancy Services
09.2016 - 04.2021

Post Graduate Diploma - Computer Applications

Panjab University

Bachelors of Technology - Computer Science & Engg.

Guru Nanak Dev University

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Taljinder Singh