Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Taliya D'amours

Ottawa,ON

Summary

Dedicated professional with a strong background in customer service and teamwork, honed at Kinstugi Laundry Therapy. Recognized for attention to detail and problem-solving skills, I consistently maintained high standards of cleanliness and efficiency. My friendly demeanor and ability to multitask contributed to enhanced customer satisfaction and a positive work environment.

Overview

3
3
years of professional experience

Work History

Front Counter Crew Member

Mcdonalds
04.2025 - Current
  • Managed time effectively during busy shifts, prioritizing tasks based on urgency and importance.
  • Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
  • Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.
  • Maintained a clean and organized workspace for better efficiency during peak hours.
  • Promoted a welcoming atmosphere through friendly interactions with both new and returning customers.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Addressed customer inquiries and resolved issues in a timely manner, fostering positive experiences.
  • Utilized strong communication skills to relay accurate information regarding allergens and dietary restrictions to kitchen staff.
  • Delivered exceptional service under pressure during high-traffic periods without compromising quality or efficiency.
  • Processed cash and card transactions accurately, maintaining financial integrity within the establishment.
  • Handled customer complaints professionally, working towards resolutions that benefited both the business and the individual involved.
  • Collaborated with team members to ensure smooth operations during high-volume periods.
  • Assisted with inventory management tasks, ensuring adequate stock levels for daily operations.
  • Supported kitchen staff by assembling orders quickly and accurately, reducing wait times for customers.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Managed multiple tasks in high-volume environment.

Laundry Attendant

Kinstugi Laundry Therapy
09.2023 - 12.2023
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Used POS system to collect payments from customers, providing invoice for proof of transaction.

Assistant

Clear Streak Window Cleaning
11.2022 - 06.2023
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.

Education

High School Diploma -

Elizabeth Wynwood
06-2026

Skills

    • Attention to detail

    • Heavy lifting

    • Friendly, positive attitude

    • Teamwork and collaboration

    • Customer service

    • Problem-solving

    • Time management

    • Dependable and responsible

    • Multitasking

    • Critical thinking

    • Calm under pressure

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Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Front Counter Crew Member

Mcdonalds
04.2025 - Current

Laundry Attendant

Kinstugi Laundry Therapy
09.2023 - 12.2023

Assistant

Clear Streak Window Cleaning
11.2022 - 06.2023

High School Diploma -

Elizabeth Wynwood
Taliya D'amours