Talisa T Taylor
Brampton,Canada
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Great at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
9
9
years of professional experience
Work History
Dispatch Coordinator
CES Plumbing
Mississauga, ON
04.2024 - Current
- Provided customer service support by responding to inquiries, resolving issues, and providing updates on service and maintenance work orders
- Maintained a database of current customers, potential customers and vendors.
- Organized and maintained records of customer requests, work orders and related documents.
- Coordinated with other departments to ensure prompt response times.
- Received incoming calls from customers, assessed their needs and dispatched service technicians accordingly.
- Collaborated with management team to develop policies that improved efficiency throughout the organization.
Dispatcher
TFI Food Equipment
Brampton, Canada
06.2022 - 11.2023
- Answered phones and provided directions or reroutes to avoid construction or other delays.
- Received service requests, prioritized responses and optimized utilization of team resources in dispatching personnel.
- Monitored call needs and dispatched accordingly, communicating special instructions to drivers.
- Scheduled deliveries to support business demand and internal inventory needs.
- Communicated with drivers to provide assignments or exchange information.
- Resolved customer issues by addressing questions and providing available services.
Everyday Banking Associate
BMO Bank of Montreal
Mississauga, Canada
12.2021 - 05.2022
- Processed bill payments, verifying payment dates and amounts due.
- Cultivated trusting relationships with customers with confident and professional approach.
- Managed customers' checking, savings and investment accounts with knowledgeable strategies.
- Resolved customer issues, addressing account problems and discrepancies.
- Prevented fraud by spotting suspicious behavior and problematic transactions.
- Met customer needs with knowledgeable and fast service.
Leasing Specialist
EasyHome
Mississauga, Canada
09.2016 - 08.2017
- Connected with prospective leads via telephone, email and in-person.
- Stayed on top of issues arising before, during and after move-in dates.
- Improved customer relations, networking and promotional strategies to achieve ambitious sales targets.
- Kept units move-in ready with consistent maintenance and cleaning strategies.
- Collected rent, deposits and advance after signing contracts.
- Maintained financial targets by collecting fees consistently and budgeting effectively.
- Scheduled maintenance and repairs for properties as required.
Education
Diploma - Acting for Film, Television and Theatre
Toronto Film School
Toronto, ON05.2015
Diploma - Fashion Arts
Humber College
Toronto, Ontario06.2013
Skills
- Customer Relations
- Dispatch Coordination
- Schedule Management
- Data Entry
- Service Planning
- Microsoft Office
- Critical Thinking
- Communication skills
- Scheduling proficiency
Languages
English, Proficient (C2)
Timeline
Dispatch Coordinator
CES Plumbing
04.2024 - Current
Dispatcher
TFI Food Equipment
06.2022 - 11.2023
Everyday Banking Associate
BMO Bank of Montreal
12.2021 - 05.2022
Leasing Specialist
EasyHome
09.2016 - 08.2017
Diploma - Acting for Film, Television and Theatre
Toronto Film School
Diploma - Fashion Arts
Humber College
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