Taliea Burton
San Diego
Summary
Enthusiastic and service-driven professional with proven leadership experience as a Lead Resident Assistant, skilled in team management, conflict resolution, and mentoring both staff and residents. Skilled at fostering positive relationships, enhancing team cohesion, and implementing effective solutions to ensure operational success. Seeking a managerial role to leverage leadership experience, team-building abilities, and operational management skills to drive organizational growth and success.
Overview
8
8
years of professional experience
Work History
Lead Resident Assistant
Episcopal Community Services, ECS
06.2022 - Current
- Developed strong relationships and rapport with residents through open communication channels and approachability.
- Maintained a supportive living environment by facilitating groups such as; house meeting, spirituality/Bible study group and one on one meetings to offer support and discussions around stress management techniques.
- Served as a liaison between residents and management, advocating for resident needs and ensuring that concerns were addressed in a timely manner.
- Worked directly under direct management and upper management updating Clarity reports, doing intakes, prepping for tours with the county and prospective donors.
- Conducted regular inspections to ensure safety, cleanliness, and adherence to community standards.
- Enhanced resident satisfaction by addressing concerns promptly and professionally.
CareGiver
Absalom Home Health Agency
04.2021 - 06.2022
- Provide companionship both in and out of the home and/or senior and disabled facilities, assist with dressing, hygiene, and using the bathroom(Changing Briefs/diapers), getting recipients in and out of bed and helping them move about, reminding recipients to take their medication, cooking or escorting to breakfast, lunch and dinner depending on the shift, assist in daily exercise, driving around for adventure or escort to and from doctors appointments and grocery shopping for home
Team Lead/Live Transfer Agent
NextGen Leads, LLC
07.2017 - 11.2021
- Utilized communication skills to identify and transfer qualified prospective Leads, answer their inquiries and transfer those qualified leads to licensed healthcare agents and brokers
- Responsible for sending company and team wide emails on updates and/or company changes, provide and coach on solutions and strategies for problems and challenges that arise
- Able to teach/communicate technical troubleshooting measures on a person to person level, Created the “Troubleshooting Guide” for employees to utilize to be able to be self sufficient in troubleshooting issues independently to help with the flow and ease of management and the company, along with bringing peers' questions and concerns to the attention of Upper Management
- Organized and prepared for weekly Team meetings creating detailed agendas, also maintained excellent rapport with team members, Motivating and acknowledging milestones on a daily basis
- Received certificate for Quality Assurance and received Bonuses for production and attendance
- I also held a position within the company for the Feedback Committee participating in the Breast Cancer Awareness event, The school supply drive for the children of The Alpha Project as well as planning and executing Holiday events and Celebrations within the company
Recovery Coach
Crestwood Behavioral Health
04.2019 - 09.2019
- Entry level mental health position responsible for assisting in the provision of the therapeutic social environment by monitoring and communicating with clients, providing rehabilitation groups under supervision, and assisting in crisis intervention
- Other duties included charting on residents and creating risk management assessments
Education
Certificate - MS Office Word
Vista ROP
San Diego, CAGED - undefined
Grossmont Adult School
San Diego, CANo Degree - Mindful Manager Certificate
Nonprofit Solutions
9655 Granite Ridge Drive, Suite 20012-2024
No Degree - Certified Peer Support Specialist
Crestwood Behavioral Health
San Diego02-2024
Skills
- Crisis intervention
- Peer mediation
- Active listening
- Mental health awareness
- Coaching and mentoring
- CPR certified
- Leadership
- Conflict de-escalation
- Teamwork
- Time Management
- Organization
- Supportive
Timeline
Lead Resident Assistant
Episcopal Community Services, ECS
06.2022 - Current
CareGiver
Absalom Home Health Agency
04.2021 - 06.2022
Recovery Coach
Crestwood Behavioral Health
04.2019 - 09.2019
Team Lead/Live Transfer Agent
NextGen Leads, LLC
07.2017 - 11.2021
GED - undefined
Grossmont Adult School
Certificate - MS Office Word
Vista ROP
No Degree - Mindful Manager Certificate
Nonprofit Solutions
No Degree - Certified Peer Support Specialist
Crestwood Behavioral Health
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