Summary
Overview
Work History
Education
Skills
References
Hobbies
Timeline
Generic

Talia Thiessen

Princeport,ON

Summary

Motivated professional with extensive experience in customer service, sales and administrative tasks. Organized and dependable, with a proven ability to manage multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Customer Service Associate/Safety Representative

Peavey Mart
08.2021 - 10.2023
  • Managed front of store for opening and during regular hours
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Maximized efficiency within the workplace by implementing new organizational methods for handling daily tasks.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Volunteered to be the safety representative and subsequently trained myself on workplace safety and OHSA

Care Worker

Community Connection
01.2018 - 09.2019
  • Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
  • Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
  • Maintained detailed records of patient care, documenting progress and areas requiring further attention from healthcare professionals.
  • Collaborated with healthcare professionals to develop customized care plans for optimal patient outcomes.
  • Implemented strategies for managing challenging behaviors in patients with dementia or other cognitive impairments.

Cleaner

Community Connection
04.2017 - 09.2019
  • Responsible for cleaning houses for individuals with disabilities
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.

Graduate Researcher

James Cook University
02.2015 - 02.2016
  • Conducted thorough background research on relevant topics to provide context for current studies and inform future investigations.
  • Enhanced research quality by implementing rigorous data collection and analysis methods.
  • Compiled and synthesized data to identify larger trends and research patterns impacting area of study.
  • Utilized statistical software packages to perform complex multivariate analyses, providing valuable insights for research outcomes.

Thesis student

Operation Wallacea
06.2013 - 08.2013
  • Developed strong problem-solving abilities by tackling complex research questions and challenges.
  • Enhanced research quality by implementing rigorous data collection and analysis techniques.
  • Maintained detailed and organized records of all research activities, ensuring compliance with institutional guidelines and protocols.
  • Streamlined data organization by developing efficient spreadsheets and databases for easy access and analysis.
  • Utilized advanced analytical software to analyze data sets.

Contract worker

Nestlé bottling plant
06.2011 - 08.2011
  • Responsible for packaging water and aiding in other miscellaneous tasks around the factory
  • Required working quickly and efficiently while following strict health and safety protocols.

Education

Master of philosophy by research (Marine biology: Feeding behaviour of Mantis Shrimp) -

James Cook University

Master of science by coursework (Marine biology and ecology) -

James Cook University
01.2019

Combined honours program in marine biology and oceanography -

Dalhousie University
01.2014

Skills

  • Computer Skills: MS Office, various database programs, general computer knowledge
  • Customer Service and Support
  • Document and Records Management
  • Teamwork and Collaboration
  • Time Management
  • Professional Communication
  • Resourceful
  • Multitasking and Organization
  • Attention to Detail

References

  • Karen Overholt, Assistant Manager at Peavey Mart, koverholt63@outlook.com, 519-535-3239
  • Diane Resendes, Inventory Supervisor at Peavey Mart, Dianesonwon@gmail.com, 226-232-6110
  • Peggy Campbell, HR manager at Community Connection, PCampbell@communityconnection.org.au, 011-61-407-764-239
  • Lynne Kendall, Primary guardian for the woman I cared for as part of my duties at Community Connection, lynnekendall@bigpond.com, 011-61-419-716-800

Hobbies

  • Various art mediums (graphic design, painting, carving, sculpting)
  • Keeps a variety of animals (dogs, cats, chickens, ducks, fish)

Timeline

Customer Service Associate/Safety Representative

Peavey Mart
08.2021 - 10.2023

Care Worker

Community Connection
01.2018 - 09.2019

Cleaner

Community Connection
04.2017 - 09.2019

Graduate Researcher

James Cook University
02.2015 - 02.2016

Thesis student

Operation Wallacea
06.2013 - 08.2013

Contract worker

Nestlé bottling plant
06.2011 - 08.2011

Master of philosophy by research (Marine biology: Feeding behaviour of Mantis Shrimp) -

James Cook University

Master of science by coursework (Marine biology and ecology) -

James Cook University

Combined honours program in marine biology and oceanography -

Dalhousie University

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Talia Thiessen