Talia Thiessen
Princeport,ON
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Organized and dependable, with a proven ability to manage multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Customer Service Associate/Safety Representative
Peavey Mart
Woodstock, ON
08.2021 - 10.2023
- Managed front of store for opening and during regular hours
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Maximized efficiency within the workplace by implementing new organizational methods for handling daily tasks.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Volunteered to be the safety representative and subsequently trained myself on workplace safety and OHSA
Care Worker
Community Connection
Townsville, NQ, Australia
01.2018 - 09.2019
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
- Maintained detailed records of patient care, documenting progress and areas requiring further attention from healthcare professionals.
- Collaborated with healthcare professionals to develop customized care plans for optimal patient outcomes.
- Implemented strategies for managing challenging behaviors in patients with dementia or other cognitive impairments.
Cleaner
Community Connection
Townsville, NQ, Australia
04.2017 - 09.2019
- Responsible for cleaning houses for individuals with disabilities
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Used time management and efficient cleaning methods to meet deadlines.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
Graduate Researcher
James Cook University
Townsville, NQ, Australia
02.2015 - 02.2016
- Conducted thorough background research on relevant topics to provide context for current studies and inform future investigations.
- Enhanced research quality by implementing rigorous data collection and analysis methods.
- Compiled and synthesized data to identify larger trends and research patterns impacting area of study.
- Utilized statistical software packages to perform complex multivariate analyses, providing valuable insights for research outcomes.
Thesis student
Operation Wallacea
Honduras
06.2013 - 08.2013
- Developed strong problem-solving abilities by tackling complex research questions and challenges.
- Enhanced research quality by implementing rigorous data collection and analysis techniques.
- Maintained detailed and organized records of all research activities, ensuring compliance with institutional guidelines and protocols.
- Streamlined data organization by developing efficient spreadsheets and databases for easy access and analysis.
- Utilized advanced analytical software to analyze data sets.
Contract worker
Nestlé bottling plant
06.2011 - 08.2011
- Responsible for packaging water and aiding in other miscellaneous tasks around the factory
- Required working quickly and efficiently while following strict health and safety protocols.
Education
Master of philosophy by research (Marine biology: Feeding behaviour of Mantis Shrimp) -
James Cook University
Master of science by coursework (Marine biology and ecology) -
James Cook University
01.2019
Combined honours program in marine biology and oceanography -
Dalhousie University
01.2014
Skills
- Computer Skills: MS Office, various database programs, general computer knowledge
- Customer Service and Support
- Document and Records Management
- Teamwork and Collaboration
- Time Management
- Professional Communication
- Resourceful
- Multitasking and Organization
- Attention to Detail
References
- Karen Overholt, Assistant Manager at Peavey Mart, koverholt63@outlook.com, 519-535-3239
- Diane Resendes, Inventory Supervisor at Peavey Mart, Dianesonwon@gmail.com, 226-232-6110
- Peggy Campbell, HR manager at Community Connection, PCampbell@communityconnection.org.au, 011-61-407-764-239
- Lynne Kendall, Primary guardian for the woman I cared for as part of my duties at Community Connection, lynnekendall@bigpond.com, 011-61-419-716-800
Hobbies
- Various art mediums (graphic design, painting, carving, sculpting)
- Keeps a variety of animals (dogs, cats, chickens, ducks, fish)
Timeline
Customer Service Associate/Safety Representative
Peavey Mart
08.2021 - 10.2023
Care Worker
Community Connection
01.2018 - 09.2019
Cleaner
Community Connection
04.2017 - 09.2019
Graduate Researcher
James Cook University
02.2015 - 02.2016
Thesis student
Operation Wallacea
06.2013 - 08.2013
Contract worker
Nestlé bottling plant
06.2011 - 08.2011
Master of philosophy by research (Marine biology: Feeding behaviour of Mantis Shrimp) -
James Cook University
Master of science by coursework (Marine biology and ecology) -
James Cook University
Combined honours program in marine biology and oceanography -
Dalhousie University