Talia Shoup
Toronto,Canada
Summary
Versatile fine-dining server with 4 years of customer service experience. Proficient in wine service and adept at coordinating with kitchen staff for timely course delivery. Excels in fast-paced environments while ensuring attention to detail and high levels of guest satisfaction.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Fine Dining Server
La Bécasse
Maple City, Michigan
05.2026 - 08.2026
- Delivered exceptional customer service in a high-end dining setting.
- Coordinated with kitchen staff to optimize course pacing and ensure timely meal delivery.
- Oversaw guest reservations and seating arrangements to maximize dining room efficiency.
- Assisted fellow servers during peak periods to maintain excellent service.
- Guided guests through menu selections and wine pairings for enhanced dining experience.
- Performed proper wine service at tables, elevating overall dining experience.
Deli Clerk
Tom's Food Center
Okemos, MI
03.2025 - 06.2025
- Prepared and served diverse deli meats, cheeses, salads, and sandwiches based on customer preferences.
- Assisted customers with deli orders and resolved inquiries to enhance satisfaction.
- Ensured cleanliness and organization of deli counter to maintain a safe environment.
- Operated slicing machines, scales, and cash registers while following safety procedures.
- Increased efficiency by implementing an organized labeling system for product expiration dates.
Team Member
Tropical Smoothie Cafe
Okemos, MI
09.2024 - 02.2025
- Collaborated with team members to streamline workflow during busy periods, enhancing service delivery
- Operated cash register, handling transactions and providing accurate change to ensure customer satisfaction
- Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
- Adhered to company policies regarding food handling, storage, preparation, and presentation at all times
Organic Food Co-Op Team Member
Foods For Living
East Lansing, MI
12.2022 - 06.2024
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
- Resolved guest issues by working with customer service leaders and area managers to meet individual needs.
- Engaged customers in pleasant conversation while completing cash register transactions.
- Promoted loyalty programs and store cards.
- Coordinated shipping or carry-out assistance for customers with special orders.
Education
Bachelor of Science - Psychology and Sociology
University of Toronto
St. George Campus, Toronto04-2029
High School Diploma -
Okemos High School
Okemos, MI05-2025
Skills
- Fine-dining experience
- Wine service proficiency
- Smart Serve Certification
- Customer service
- Food preparation
- Sanitation standards
- POS system operation
- Cash handling proficiency
- Team collaboration
Certification
- Canadian Study Permit with Permission to Work (exp 6/30/2029)
- Level 3 Full Driver's License, Jul 2025
- Smart Serve Ontario, Jan 2026 - Jan 2031
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Fine Dining Server
La Bécasse
05.2026 - 08.2026
Deli Clerk
Tom's Food Center
03.2025 - 06.2025
Team Member
Tropical Smoothie Cafe
09.2024 - 02.2025
Organic Food Co-Op Team Member
Foods For Living
12.2022 - 06.2024
Bachelor of Science - Psychology and Sociology
University of Toronto
High School Diploma -
Okemos High School