Talia Robinson
Alliston
Summary
Office professional prepared for this role with comprehensive experience in administrative functions, scheduling, and office management. Known for driving efficiency and streamlining processes to support organizational goals. Excels in team collaboration and adapts readily to changing needs, ensuring reliable and consistent performance. Proficient in communication and organizational skills, traits highly valued by employers.
Overview
9
9
years of professional experience
Work History
Office Administrator
Ottawa Catholic School Board
08.2018 - 06.2021
- Actively used interpersonal skills to develop a positive rapport with students, parents, staff, and all others whether in person, on the phone or through e-mail
- Used Board specific programs proficiently to locate children, record attendance, update information for students, and families to record daily and monthly reports, etc
- Created Forms for contactless sign in (students, visitors, and staff) during C19 linked to QR codes for tracking and attendance purposes
- Continued to provide remote administrative support as required during the pandemic
- Coordinated school excursions before the pandemic
- Maintained medical records as well as administered medications when necessary
- Answered the telephone, and if needed, directed calls to appropriate department or person
- Ordered, dispensed, received, and stocked inventory in the office and school
- Maintained electronic and paper-based filing systems
Cashier
Shoppers Drug Mart Inc.
01.2017 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Stocked and maintained inventory displays while keeping the store aesthetically pleasing
- Effectively addressed all inquiries in person and on the telephone
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Assisted customers with returns, refunds and resolving transaction issues.
- Responsible for all aspects of Cash, including floats, opening and closing, debit card and credit card transactions
- Ensured a high level of customer service at all times
Customer Service Representative
Town of Prescott
05.2015 - 08.2015
- Actively used interpersonal skills to develop a positive rapport with customers to meet their service expectations
- Answered the telephone, and if needed, directed calls to appropriate department or person
- Cashier and front desk attendant
- Maintained database and web-based records
- Organized and prepared all items necessary for Council meetings and all other Town Hall related events
- Ordered, dispensed and stocked inventory in the office
- Maintained electronic and paper-based filing systems
- Responsible for all aspects of Cash, including floats, opening and closing, debit card and credit card transactions, and bank deposits
- Demonstrated expertise in organization and attention to detail while coordinating sales and events
- Ensured a high level of customer service at all times
Receptionist
Caribbean Exposure Inc.
01.2012 - 04.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls.
- Handled cash transactions and maintained sales and payments records accurately; responsible for cash, debit & credit card transactions as well as bank deposits.
- Maintained database and web-based records in addition to electronic and paper-based filing systems
- Ordered and stocked inventory
- Managed multiple tasks and met time-sensitive deadlines.
- Demonstrated expertise in organization and attention to detail while coordinating sales and events
- Ensured a high level of customer service at all times
Education
Diploma - Business Accounting
Algonquin College
AC ONLINE05-2026
High School Diploma -
Simcoe County District School Board
Alliston, ON12-2024
Certificate - Office Administration
Algonquin College
Ottawa, ON08-2018
Skills
- Microsoft Office Applications
- Google Suite Applications
- Communication
- Literacy
- Time Management
- Filing
- Organizational Abilities
- Confidentiality
- Poise
- Penmanship
- Typing Skills
- Teamwork
- Personal Growth
- Constructive Feedback
- Administrative support
Timeline
Office Administrator
Ottawa Catholic School Board
08.2018 - 06.2021
Cashier
Shoppers Drug Mart Inc.
01.2017 - 08.2017
Customer Service Representative
Town of Prescott
05.2015 - 08.2015
Receptionist
Caribbean Exposure Inc.
01.2012 - 04.2013
Diploma - Business Accounting
Algonquin College
High School Diploma -
Simcoe County District School Board
Certificate - Office Administration
Algonquin College
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