Talia Castro-De Leon
Fresno
Summary
Passionate and dependable candidate recognized for delivering high quality service to promote cafe's culture, mission and values. Adept in coffee and tea preparation and point of sales operation, showcasing exceptional customer service. Excelled in creating a welcoming atmosphere, enhancing customer satisfaction, and maintaining high food safety and cleanliness standards. Demonstrated multitasking prowess and problem-solving skills, contributing to a positive team environment.
Overview
3
3
years of professional experience
Work History
Starbucks Barista
STARBUCKS COFFEE COMPANY
10.2019 - 03.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Helped management keep adequate supply on hand by notifying of shortages.
- Followed exact recipes for mixing and preparing beverage and food items
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages
- Operated espresso machines and commercial coffee brewers to create beverages.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
High School Diploma -
Central East High School
Fresno, CA2017
Skills
- Punctual
- Attention to detail
- Problem Solver
- Active listener
- Observant
- Cleanliness
- Multitasking
- Exceptional customer service
- Safe Food Handling Practices
- Coffee and Tea Preparation
- Stocking Supplies and Retail Products
- POS System Operation
Timeline
Starbucks Barista
STARBUCKS COFFEE COMPANY
10.2019 - 03.2023
High School Diploma -
Central East High School
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