Talha Shaikh
Scarborough,ON
Summary
Driven leader with strong problem-solving skills , with ten years of excellent demonstrated success in customer service in fast paced settings; dedicated to providing highest level of service to clients. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management with a positive attitude.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
Roti Cusine Of India
07.2019 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
General Manager
KFC Taco Bell
05.2017 - 07.2019
- Led a diverse team of 25 plus staff, creating a positive work environment and delivering exceptional results in a time oriented manner.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices and company procedures.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented operational strategies and effectively built customer and employee loyalty.
Restaurant Manager
Tim Hortons
09.2014 - 05.2017
- Carefully interviewed, selected, trained, and supervised staff.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Counselor/Telecaller
EDWISE International
05.2012 - 12.2013
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Implemented and developed core counseling programs to meet each individual's specific and varying needs, course scheduling, study habits, and career planning.
- Helped students with their admission process and guided them with the immigration procedures of various foreign countries.
Education
Advance Standing in Hospitality Studies - Hospitality
Fanshawe College of Applied Arts And Technology
London, ON08-2014
Bachelor of Science - Hospitality Studies
University of Mumbai
Mumbai, India04-2012
Skills
- Customer relations skills
- Clean driving record (G licence)
- Money handling abilities and Point of Sale (POS) System Operation
- Working knowledge of computers (MS Office, MS Word , MS Excel, Outlook, Report making, Data processing)
- Administrative and organizational skills
- Staff Management
- Complaint Resolution
- Quality Assurance
Accomplishments
- Successfully achieved customer satisfaction index of more than 90% on a consistent basis.
- Got promoted as a restaurant manager from an assistant manager within one year of working at Tim Hortons.
- Was named to the Dean's Honour Roll for achieving academic excellence at Fanshawe College by graduating with program GPA of 3.96.
Additional Information
- Acted as a greeter for Fanshawe College for new arriving international students at Toronto Pearson International Airport.
- Volunteered in London food and wine show..
- Volunteered in Time Horton's camp day initiative.
Timeline
Restaurant Manager
Roti Cusine Of India
07.2019 - Current
General Manager
KFC Taco Bell
05.2017 - 07.2019
Restaurant Manager
Tim Hortons
09.2014 - 05.2017
Counselor/Telecaller
EDWISE International
05.2012 - 12.2013
Advance Standing in Hospitality Studies - Hospitality
Fanshawe College of Applied Arts And Technology
Bachelor of Science - Hospitality Studies
University of Mumbai
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