Taleya Mothmayenna
Calgary
Summary
Dedicated administrative professional with extensive experience in customer service, data management, and office administration. Adept at handling client inquiries, maintaining records, and coordinating operational processes efficiently. Proficient in Microsoft Office Suite, problem-solving, and stakeholder engagement. Committed to delivering high-quality service in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bankers Hall Parkade, Indigo
12.2021 - Current
- Manage customer inquiries and complaints via phone, email, intercom, and in person, ensuring timely and professional resolutions
- Maintain and update records, generate daily and monthly reports, and reconcile financial transactions
- Provide administrative support by processing applications, maintaining data accuracy, and handling documentation
- Coordinate with internal teams to enforce policies, process transactions, and support operations
Store Associate
TJX Companies, Inc.
10.2020 - 12.2021
- Welcomed and assisted customers professionally, providing clear and accurate information on products, pricing, promotions, and store policies to ensure excellent service.
- Maintained and organized inventory by processing daily shipments, coordinating stock placement, and adhering to established standards for efficient merchandise management.
- Handled financial transactions, including refunds, exchanges, and purchases, while following company policies to ensure compliance and a seamless customer experience.
- Utilized strong communication and problem-solving skills to address customer inquiries, resolve issues, and provide administrative support in a fast-paced environment.
- Demonstrated attention to detail in processing transactions, organizing documentation, and ensuring accuracy in inventory records.
- Collaborated with team members to enhance workflow efficiency, prioritize tasks, and support daily operational goals.
Senior Service Officer - Credit Card
BRAC Bank
05.2017 - 07.2020
- Developed and maintained business correspondence, reports, and promotional materials
- Processed financial transactions, verified documents, and managed client records
- Provided administrative support in marketing and customer engagement initiatives
Principal Service Officer - Customer Experience
BRAC Bank
12.2010 - 05.2017
- Oversaw administrative functions, including documentation, record-keeping, and reporting
- Assisted with policy implementation, coordinated office procedures, and ensured compliance with regulatory requirements
- Conducted data analysis to improve service operations and enhance customer satisfaction
Education
BBA - Marketing And Finance & Accounting
North South University
Dhaka, BangladeshSkills
- Administrative Support & Office Management
- Data Entry & Record Keeping
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Customer Service & Relationship Management
- Report Preparation & Documentation
- Problem-Solving & Critical Thinking
- Strong Written & Verbal Communication
Certification
Technical support fundamentals - Awarded by Google
Timeline
Customer Service Representative
Bankers Hall Parkade, Indigo
12.2021 - Current
Store Associate
TJX Companies, Inc.
10.2020 - 12.2021
Senior Service Officer - Credit Card
BRAC Bank
05.2017 - 07.2020
Principal Service Officer - Customer Experience
BRAC Bank
12.2010 - 05.2017
BBA - Marketing And Finance & Accounting
North South University
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