Talecia Gordon
Summary
Seasoned Store Manager bringing extensive experience in retail settings. Results-driven retail management professional determined to exceed company sales goals. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Dynamic relationship-builder with organized nature and sound judgement focused on maximizing team efficiency. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
02.2022 - Current
- Supervises and leads team of 15 employees, conducting regular training sessions resulting in 20% increase in overall staff productivity. Implement performance appraisal systems leading to 15% reduction in employee turnover.
- Develops and executes strategies resulting in 25% increase in monthly/annual sales. Analyzes sales data to identify trends and recommend pricing/marketing adjustments, resulting in $50,000 increase in profit margins.
- Ensures exceptional customer service resulting in 30% increase in customer satisfaction scores. Implements new customer engagement techniques, leading to 20% increase in repeat customers.
- Optimizes inventory levels, reducing excess stock by 15% while maintaining 10% decrease in stockouts. Negotiates with suppliers to achieve $20,000 cost reduction, improving overall profit margins by 5%.
- Revamps store layout resulting in 15% increase in average transaction value. Implements visually appealing displays resulting in 10% increase in foot traffic.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Manager
Bath & Body Work
01.2020 - 01.2022
- Supervised and leading team of 15 employees. Conducted regular performance evaluations resulting in 20% improvement in team productivity over 6 months.
- Implemented strategies that improved operational efficiency, resulting in 15% reduction in costs or 10% increase in revenue Streamlined processes that led to 25% decrease in turnaround time.
- Implemented training program resulting in 30% improvement in resolving customer complaints.
- Managed 5 projects simultaneously, ensuring on-time completion and within 5% of allocated budget. Spearheaded project that resulted in acquiring 10 new clients or 5% increase in market share.
- Analyzed financial reports and proposing cost-saving measures leading to 12% reduction in expenditures.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
Store Manager
Reitmans Hyba
06.2016 - 03.2019
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Education
Project Management
Humber College
Toronto, ON2023
Fashion Business Program
Humber College
Toronto, ON08.2010
Skills
- Leadership and Team Management
- Project Evaluation
- Communication/ Interpersonal Communication Skills
- Performance Monitoring
- Problem-solving/ Decision-making /Delegation Skills
- Customer Focus/ Relations
- Adaptability and Flexibility
- Conflict Resolution
- Inventory/ Financial Management
- Sales Analysis and Reporting
- Quality Assurance
- Strategic Thinking/ Integrity and Trust
- Excellent Organizational Skills
- Visual Merchandising and Layout Planning
- Software Proficiency in MS Word, Excel, Outlook & Powerpoint
- Product Knowledge/ Key Performance Indicators (KPIs)
Certification
- Joint Health Safety-Committee MOL Certified-Sept 2020-October 2023
Timeline
Store Manager
Starbucks
02.2022 - Current
Assistant Manager
Bath & Body Work
01.2020 - 01.2022
Store Manager
Reitmans Hyba
06.2016 - 03.2019
Project Management
Humber College
Fashion Business Program
Humber College
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