Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Talecia Gordon

Summary

Seasoned Store Manager bringing extensive experience in retail settings. Results-driven retail management professional determined to exceed company sales goals. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Dynamic relationship-builder with organized nature and sound judgement focused on maximizing team efficiency. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Store Manager

Starbucks
02.2022 - Current
  • Supervises and leads team of 15 employees, conducting regular training sessions resulting in 20% increase in overall staff productivity. Implement performance appraisal systems leading to 15% reduction in employee turnover.
  • Develops and executes strategies resulting in 25% increase in monthly/annual sales. Analyzes sales data to identify trends and recommend pricing/marketing adjustments, resulting in $50,000 increase in profit margins.
  • Ensures exceptional customer service resulting in 30% increase in customer satisfaction scores. Implements new customer engagement techniques, leading to 20% increase in repeat customers.
  • Optimizes inventory levels, reducing excess stock by 15% while maintaining 10% decrease in stockouts. Negotiates with suppliers to achieve $20,000 cost reduction, improving overall profit margins by 5%.
  • Revamps store layout resulting in 15% increase in average transaction value. Implements visually appealing displays resulting in 10% increase in foot traffic.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Manager

Bath & Body Work
01.2020 - 01.2022
  • Supervised and leading team of 15 employees. Conducted regular performance evaluations resulting in 20% improvement in team productivity over 6 months.
  • Implemented strategies that improved operational efficiency, resulting in 15% reduction in costs or 10% increase in revenue Streamlined processes that led to 25% decrease in turnaround time.
  • Implemented training program resulting in 30% improvement in resolving customer complaints.
  • Managed 5 projects simultaneously, ensuring on-time completion and within 5% of allocated budget. Spearheaded project that resulted in acquiring 10 new clients or 5% increase in market share.
  • Analyzed financial reports and proposing cost-saving measures leading to 12% reduction in expenditures.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored team members to enhance professional development and accountability in workplace.

Store Manager

Reitmans Hyba
06.2016 - 03.2019
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.

Education

Project Management

Humber College
Toronto, ON
2023

Fashion Business Program

Humber College
Toronto, ON
08.2010

Skills

  • Leadership and Team Management
  • Project Evaluation
  • Communication/ Interpersonal Communication Skills
  • Performance Monitoring
  • Problem-solving/ Decision-making /Delegation Skills
  • Customer Focus/ Relations
  • Adaptability and Flexibility
  • Conflict Resolution
  • Inventory/ Financial Management
  • Sales Analysis and Reporting
  • Quality Assurance
  • Strategic Thinking/ Integrity and Trust
  • Excellent Organizational Skills
  • Visual Merchandising and Layout Planning
  • Software Proficiency in MS Word, Excel, Outlook & Powerpoint
  • Product Knowledge/ Key Performance Indicators (KPIs)

Certification

  • Joint Health Safety-Committee MOL Certified-Sept 2020-October 2023

Timeline

Store Manager

Starbucks
02.2022 - Current

Assistant Manager

Bath & Body Work
01.2020 - 01.2022

Store Manager

Reitmans Hyba
06.2016 - 03.2019

Project Management

Humber College

Fashion Business Program

Humber College
Talecia Gordon