Ta'Layia HEMPHILL
San Diego
Summary
Experienced cosmetologist with a client-focused approach and a refined eye for detail. Demonstrated professionalism in delivering expert skincare and hair removal treatments over 9+ years. Strong customer-based skills developed through roles as a customer relations representative, sales associate, and dental assistant. Passionate about providing exceptional service and dedicated to creating a positive and memorable experience for every client served.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Body Waxing Specialist/Esthetician
European Wax Center
06.2017 - 02.2025
- Responsible for performing hair removal through waxing treatments, to include eyebrow, bikini, and Brazilian, ensuring client comfort throughout each process
- Educated clients on proper skin care through the use of various products and procedures
- Encouraged service upgrades and upselling of products while maintaining excellent customer service standards and relationships
- Responsible for maintaining a clean work environment following established cleaning standards and safety protocols
Dental Assistant
Pacific Dental Services
11.2023 - 06.2024
- Chart examination and treatment information as relayed by the dentist to patients record
- Prepare and arrange instruments and materials needed for each treatment
- Perform inter-oral procedures as directed by the dentist
- Sterilize instruments
- X-Rays Pano & Bite wings
- Setup and break down operatorys
Customer Service Representative
Tele-Tech Call Center
09.2016 - 02.2017
- Responsible for acting as an over-the-phone customer service representative, answering any questions related to various Fortune 500 businesses and brands
- Responsible for addressing all customer concerns and questions in order to achieve first contact resolution
- Responsible for providing timely and informative customer service
Sales Associate
Sam’s Club
03.2016 - 07.2016
- Responsible for acting as a customer service representative with varying degrees of responsibility; tasked with meeting and greeting customers and answering any questions they may have had concerning products and services
- Responsible for the removal of stock inventory from boxes and then placing inventory onto the sales floor; organizing layaway and clearance items
- Responsible for conducting daily price checks, customer service, and maintained 100% accuracy while using a computerized check out system
Dental Assistant
United States Army Dental Clinic
07.2012 - 06.2013
- Coordinated and assisted with up to eight dental procedures per day, with approximately three to four dentists each month, resulting in an increase in efficient patient care and team interaction
- Assisted with performing oral surgeries as well as pre-op and post-op care of patients
- Able to perform oral x-rays on various patients which resulted in an accuracy rating of 95%
- Coordinated sterilization of numerous dental instruments, resulting in 100% hygiene quality
- Conducted sterile area preparation and set-up as well as take down, which resulted in 100% hygiene quality among patients in and around the work areas
- Responsible for scheduling appointments as well as follow-up with patients; organized, inventoried, and stocked supplies, which resulted in the efficient operation of the dental office
- Assisted in performing emergency dental procedures
Education
Austin-Peay State University
Clarksville, TN01.2021
Miller-Motte School of Cosmetology and Esthetics
Clarksville, TN01.2017
Clover Park Technical College
Lakewood, WA01.2010
Skills
- Skincare and microdermabrasion
- Waxing and hair removal
- Bilingual English/American Sign Language (ASL)
- Client interaction and communication
- Prophylaxis experience
Certification
- Red Cross Dental Assistant Program, Caserma Ederle, Italy, 01/01/11, 12/31/12
- American Dental Assistants Association Radiology Certification, 01/01/12
- Sterilization Certification, 01/01/13
- Oral Surgery Assistant Certification, 01/01/13
- Certification for Eyelash Extensions, 01/01/17
- Certified by the Tennessee State Board of Cosmetology and Barbers (Cosmetology), 01/01/17
Timeline
Dental Assistant
Pacific Dental Services
11.2023 - 06.2024
Body Waxing Specialist/Esthetician
European Wax Center
06.2017 - 02.2025
Customer Service Representative
Tele-Tech Call Center
09.2016 - 02.2017
Sales Associate
Sam’s Club
03.2016 - 07.2016
Dental Assistant
United States Army Dental Clinic
07.2012 - 06.2013
Austin-Peay State University
Miller-Motte School of Cosmetology and Esthetics
Clover Park Technical College
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