Talaun Jefferson
Santa Rosa
Summary
Dynamic customer service professional with proven expertise at Synergy in resolving conflicts and enhancing customer loyalty. Skilled in active listening and problem resolution, I efficiently handled escalated calls, ensuring satisfactory outcomes. Proficient in data entry and maintaining a professional demeanor, I consistently contributed to a positive customer experience.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Synergy
11.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Dollar General Store
10.2015 - 11.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
Certification - Culinary
Santa Rosa Junior College
Santa Rosa, CA06.2014
High School Diploma - Gender Studies
Piner High School
Santa Rosa, TX06.2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Professional telephone demeanor
- Dispute resolution
- Assertiveness
- Credit adjustments
Timeline
Customer Service Representative
Synergy
11.2016 - Current
Cashier
Dollar General Store
10.2015 - 11.2016
Certification - Culinary
Santa Rosa Junior College
High School Diploma - Gender Studies
Piner High School
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