OLEKSII MAKSIUTENKO
Edmonton,AB
Summary
Experienced professional within the banking and sales industry. Youngest hire in TD, Hyundai, Servus and Best Buy. Excellent communicator with experience in the sales and financial industry. Know four languages, fluent in English and Ukrainian and recipient of multiple academic scholarships. Broke sales targets by over 300%, and the only part-time seasonal to be kept in Best Buy. Noticed for my ability to connect with people, I was offered positions in sales in order to tailor to my strengths. Since I was 16, I prioritized fitness by doing powerlifting and body building in my spare time.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Servus Credit Union
08.2023 - Current
- Observed strict confidentiality rules to maintain data integrity and protect clients.
- Organized and reported on financial information to document payment histories and assist with sound financial accounting.
- Handled day-to-day accounting processes to drive financial accuracy.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Developed Sales Tactics for Member Service Representative team.
- Trained and Led other Member Service Representatives.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Car Sales Associate
Leduc Hyundai
04.2023 - 06.2023
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty and optional products.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Completed registration paperwork and sales documentation.
- Cold-Called at least 30 customers daily, booking a minimum of two appointments daily.
Bank Teller
Toronto Dominion Bank
07.2021 - 04.2023
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Sold and cross-sold bank products to new and existing customers.
Mobile Sales Specialist
Best Buy Canada
12.2020 - 07.2021
- Maintained excellent knowledge of complex technology devices and products to assist customers in making selections to meet business and personal needs.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Troubleshot technical concerns regarding cell phone operations, applications and performance.
- Activated phones on networks such as Telus, Rogers and Koodo.
- Configured and set up smart home ecosystems.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Prepared merchandise for sales floor by pricing or tagging.
Customer Service Specialist
Best Buy Canada
10.2019 - 12.2020
- Assist customers in finding the product they are looking for.
- Update customer files and databases.
- Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
- Assists customers effectively by solving customer disputes.
- Discusses products offered and ensures customer satisfaction.
- Tactfully handles confrontational or stressful interactions with the public.
- Handle cash, credit or check transactions with customers.
- Met and exceeded productivity targets by handling every interaction with excellent customer service.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Office Assistant
Canadian Choice Windows And Doors
06.2019 - 09.2019
- Verified accuracy of business records by updating customer information.
- Answered incoming telephone calls, took down messages and provided information.
- Input information into customer relationship management software and extracted reports for use in marketing.
- Sorted and classified files according to content, purpose, user criteria and alphabetical or numerical order.
- Developed correspondence letters, memos and emails.
Education
Bachelor of Commerce - Major in Business Management
Grant Macewan University
Edmonton, AB04.2024
Skills
- High wealth customer interaction
- Acquiring potential clients
- Connecting with people through all stages of life
- Day-to-day financial knowledge
- Investment banking services
- Compliance, banking laws and regulation
- Overcoming Objections
- Fluent in English, Ukrainian, proficient in Russian and Belarusian
- Leadership
- Verbal and written communication
- CPR & First Aid Level C Certified
Accomplishments
- Youngest Hire at Leduc Hyundai.
- Jason Lang Scholarship Recipient
- Employee of the month in February 2020.
- Youngest to be hired in the TD Branch at 18.
- Collaborated with team of Financial Advisors in the acquisition of high wealth clients for TD Bank.
- Supported in acquiring multiple customer portfolios over $50,000.
- Lead department in sales percentage for eight consecutive months.
- Alexander Rutherford Scholarship recipient in 2018, 2019, 2020.
- Grant MacEwan entrance scholarship recipient.
- Continuously recognized for excellent customer service by diverse customer reviews.
- Began personal training as a side-hustle.
Volunteer Work
- Completed 50+ hours supporting local communities in Edmonton throughout 2018-2019.
Timeline
Member Service Representative
Servus Credit Union
08.2023 - Current
Car Sales Associate
Leduc Hyundai
04.2023 - 06.2023
Bank Teller
Toronto Dominion Bank
07.2021 - 04.2023
Mobile Sales Specialist
Best Buy Canada
12.2020 - 07.2021
Customer Service Specialist
Best Buy Canada
10.2019 - 12.2020
Office Assistant
Canadian Choice Windows And Doors
06.2019 - 09.2019
Bachelor of Commerce - Major in Business Management
Grant Macewan University
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