Summary
Overview
Work History
Education
Skills
Timeline
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Talaia Holmes

Antioch

Summary

Hardworking Customer Service Representative with strong history of meeting and exceeding customer expectations. Sales and service expert with record of achieving performance targets while maintaining high-quality standards. Expert-level knowledge of industry service protocols and best practices. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.

Overview

10
10
years of professional experience

Work History

Caregiver

CCWSG
01.2025 - Current
  • Provided compassionate care to individuals with diverse needs, ensuring safety and comfort.
  • Assisted patients with daily living activities, fostering independence and dignity.
  • Administered medications according to prescribed schedules, maintaining adherence and accuracy.
  • Monitored vital signs regularly, reporting changes to healthcare professionals promptly.

Client Success Associate

Promise
12.2022 - 03.2024
  • Collaborated with cross-functional teams to ensure seamless onboarding of new clients.
  • Fostered strong client relationships through proactive communication and timely issue resolution.
  • Educated customers about billing, payment processing and support policies and procedures.

Behavioral Health Technician

Advanced Behavioral Therapies
06.2022 - 12.2022
  • Anticipated and prevented problematic behaviors through regular observations and used skills to de-escalate growing conflicts.
  • Managed crisis situations effectively with effective use of therapeutic communication skills centered on calm approaches and avoidance of power struggles.
  • Assisted Autistic patients with personal needs and grooming support.

Operation Specialist

Apple
11.2020 - 07.2021
  • Developed successful project goals and strategies in collaboration with team members.
  • Supported business operations by preparing and processing product documentation.
  • Boosted production with automation to achieve objectives with lower material and time requirements.
  • Trained staff in job roles, business policies and industry best practices.
  • Supported business operations by preparing and processing product documentation.
  • Determined client needs by observing consumers, collecting surveys and analyzing customer feedback.
  • Handled large and complex data to analyze business operations and needs.

Teller Supervisor

Well's Fargo
03.2016 - 08.2020
  • Impacted customer experience by promoting defined guidelines and providing teller feedback.
  • Shared product and service promotions with tellers, account holders and new customers.
  • Developed and maintained in-depth knowledge of consumer and small business financial products and services.
  • Monitored teller accuracy and performance in accepting and processing deposits, withdrawals and payments.
  • Trained new tellers to deliver superior service in alignment with company policies and regulations.
  • Met customer needs with knowledgeable and fast service.
  • Resolved customer issues, addressing account problems and discrepancies.
  • Prevented fraud by spotting suspicious behavior and problematic transactions.
  • Secured funds via following bank processes and legal requirements.

Education

Professional development and job skills training, Money management training

Delgado Community College
New Orleans, La

Skills

  • MS Word
  • Data analysis
  • Issue research
  • Skill building
  • Ability to multitask
  • Problem resolution
  • Conflict resolution
  • Audit reporting
  • Excel

Timeline

Caregiver

CCWSG
01.2025 - Current

Client Success Associate

Promise
12.2022 - 03.2024

Behavioral Health Technician

Advanced Behavioral Therapies
06.2022 - 12.2022

Operation Specialist

Apple
11.2020 - 07.2021

Teller Supervisor

Well's Fargo
03.2016 - 08.2020

Professional development and job skills training, Money management training

Delgado Community College

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Talaia Holmes