Talaia Holmes
Antioch
Summary
Hardworking Customer Service Representative with strong history of meeting and exceeding customer expectations. Sales and service expert with record of achieving performance targets while maintaining high-quality standards. Expert-level knowledge of industry service protocols and best practices. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Overview
10
10
years of professional experience
Work History
Caregiver
CCWSG
01.2025 - Current
- Provided compassionate care to individuals with diverse needs, ensuring safety and comfort.
- Assisted patients with daily living activities, fostering independence and dignity.
- Administered medications according to prescribed schedules, maintaining adherence and accuracy.
- Monitored vital signs regularly, reporting changes to healthcare professionals promptly.
Client Success Associate
Promise
12.2022 - 03.2024
- Collaborated with cross-functional teams to ensure seamless onboarding of new clients.
- Fostered strong client relationships through proactive communication and timely issue resolution.
- Educated customers about billing, payment processing and support policies and procedures.
Behavioral Health Technician
Advanced Behavioral Therapies
06.2022 - 12.2022
- Anticipated and prevented problematic behaviors through regular observations and used skills to de-escalate growing conflicts.
- Managed crisis situations effectively with effective use of therapeutic communication skills centered on calm approaches and avoidance of power struggles.
- Assisted Autistic patients with personal needs and grooming support.
Operation Specialist
Apple
11.2020 - 07.2021
- Developed successful project goals and strategies in collaboration with team members.
- Supported business operations by preparing and processing product documentation.
- Boosted production with automation to achieve objectives with lower material and time requirements.
- Trained staff in job roles, business policies and industry best practices.
- Supported business operations by preparing and processing product documentation.
- Determined client needs by observing consumers, collecting surveys and analyzing customer feedback.
- Handled large and complex data to analyze business operations and needs.
Teller Supervisor
Well's Fargo
03.2016 - 08.2020
- Impacted customer experience by promoting defined guidelines and providing teller feedback.
- Shared product and service promotions with tellers, account holders and new customers.
- Developed and maintained in-depth knowledge of consumer and small business financial products and services.
- Monitored teller accuracy and performance in accepting and processing deposits, withdrawals and payments.
- Trained new tellers to deliver superior service in alignment with company policies and regulations.
- Met customer needs with knowledgeable and fast service.
- Resolved customer issues, addressing account problems and discrepancies.
- Prevented fraud by spotting suspicious behavior and problematic transactions.
- Secured funds via following bank processes and legal requirements.
Education
Professional development and job skills training, Money management training
Delgado Community College
New Orleans, LaSkills
- MS Word
- Data analysis
- Issue research
- Skill building
- Ability to multitask
- Problem resolution
- Conflict resolution
- Audit reporting
- Excel
Timeline
Caregiver
CCWSG
01.2025 - Current
Client Success Associate
Promise
12.2022 - 03.2024
Behavioral Health Technician
Advanced Behavioral Therapies
06.2022 - 12.2022
Operation Specialist
Apple
11.2020 - 07.2021
Teller Supervisor
Well's Fargo
03.2016 - 08.2020
Professional development and job skills training, Money management training
Delgado Community College