Tala Najem
Sudbury,Canada
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CIBC
Kitimat, BC
10.2025 - Current
- Delivered high-quality customer service by assisting clients with daily banking transactions and account inquiries.
- Opened and maintained checking and savings accounts while ensuring accuracy and compliance.
- Educated customers on digital banking tools, mobile apps, and self-service options.
- Resolved customer concerns efficiently while maintaining confidentiality and professionalism.
- Verified customer identity.
- Processed deposits, withdrawals, bill payments, and account transfers accurately.
- Assisted with debit cards, PIN resets, and lost or stolen card issues.
- Identified customer needs and referred clients to financial advisors for credit, lending, or investment products.
- Maintained accurate records and documentation in accordance with CIBC policies.
Administrator Coordinator
401 Group of Companies
Sudbury, Canada
03.2024 - 08.2025
- Company Audits through cash flow into the dealership.
- Greeting customers, helping customers with any needs that they were looking for.
- Customer transactions through PBS. Also, learning new software when needed.
- Perform quality inspections and audits on records.
- Coordinate and maintain project quality documents.
- Daily production report for all cash coming in.
- Working in a fast environment, helping multiple customers at once.
- Assist with the review of client feedback and preparation of responses to client.
- Sudbury Mitsubishi
Sale Associate
Gap Inc.
10.2020 - 03.2024
- Handled POS transactions and processed online order fulfillment while maintaining inventory and logistics accuracy.
- Contributed to weekly scheduling and promotion planning in coordination with the head office.
- Supported operational team during product restocking and promotional changeovers.
- Delivered excellent customer service in a fast-paced retail environment.
- Old Navy
Education
Honours Bachelor of Business Administration -
Cambrian College
Sudbury, ON06.2025
Skills
- Financial accounting principles
- Data entry and financial analysis
- Digital banking tools
- Payment processing expertise
- Microsoft Office proficiency
- Organizational skills
- Customer relations and service upselling
- Debits and credits management
- Adaptability and fast learning
- Accurate financial record maintenance
- Problem-solving abilities
- Time management skills
- Effective communication
- Team collaboration strategies
- Critical thinking
Languages
- English, Fluent
- French, Fluent
- Arabic, Basic
Certification
Driver Licenses - Full G
Accomplishments
Volunteer - Desjardins
Handling cash: receiving and paying out money.
Processing deposits (cash & checks), verifying amounts, endorsements, etc. Issuing receipts.
Cashing checks and making withdrawals, after verifying account balances & signatures.
Customer/Account Related Tasks
Opening new accounts, issuing debit cards, and explaining how to use them.
Helping customers with account-related requests: verifying identity, setting up wire transfers, stopping payments, and researching account issues
Provided administrative support in both the financial accounting.
Handling cash: receiving and paying out money.
Processing deposits (cash & checks), verifying amounts, endorsements, etc. Issuing receipts.
Cashing checks and making withdrawals, after verifying account balances & signatures.
Customer/Account Related Tasks
Opening new accounts, issuing debit cards, and explaining how to use them.
Helping customers with account-related requests: verifying identity, setting up wire transfers, stopping payments, and researching account issues
Provided administrative support in both the financial accounting.
Timeline
Customer Service Representative
CIBC
10.2025 - Current
Administrator Coordinator
401 Group of Companies
03.2024 - 08.2025
Sale Associate
Gap Inc.
10.2020 - 03.2024
Honours Bachelor of Business Administration -
Cambrian College