Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tala Azarnejad

North York,ON

Summary

Results-focused customer service specialist with a strong background in the health and fitness industry and food service environment. Proven track record of successfully handling escalated customer support issues, demonstrating exceptional problem-solving skills. Recognized as a motivational leader and skilled supervisor, adept at building cohesive teams and delivering exceptional customer service. Known for establishing and maintaining strong relationships with both staff and customers. Experienced in stepping into various roles and implementing positive changes to drive company success. Committed to maximizing employee engagement and performance through effective training, monitoring, and morale-building techniques. Possesses excellent tact and diplomacy when dealing with complaints and irate customers. Dedicated to providing every customer with a positive and memorable experience. Proficient in utilizing computer systems for inventory tracking, report creation, and data analysis.

Overview

5
5
years of professional experience

Work History

Customer Service

Argo Fitness Club
05.2023 - 05.2024
  • Worked as a personal assistant to the manager and personal trainer
  • Maintained facility inventory program and made purchasing requisitions when necessary
  • Took preliminary information from new members and helped them set up their routines
  • Collected the towel bins at the end of the day and ran all the towels through the washing process
  • Greeted members upon entry and provided assistance in locating classes or equipment, ensuring a positive and supportive gym experience

Cashier/Merchandiser

Shoppers Drug Mart
11.2022 - 04.2023
  • Operated cash register, processed payments accurately, and collaborated with team to achieve sales targets
  • Maintained store standards, categorized and restocked products, created engaging displays and managed inventory

Customer Service Manager

Gold Fitness
01.2019 - 12.2020
  • Operated the cash register and processed payments accurately using the POS system
  • Collaborated with team members to achieve sales targets
  • Maintained store standards, ensuring product displays were consumer-focused
  • Managed inventory, including stock counts, ordering, and restocking products
  • Communicated effectively with wait staff about patron allergies and dietary restrictions

Education

Pre-Health Science Diploma -

George Brown College
Toronto, ON
09.2024

Personal Training Certification -

CPTN
08.2023

High School Diploma -

Sama High School
Lahijan
01.2021

Skills

  • Customer Service
  • Confidentiality
  • Supervision/Leadership
  • Communication/Sales
  • Social media content
  • Team Player
  • Computer literacy (Microsoft Office)
  • Problem-solving
  • Multitasking/Time Management
  • Handling Escalations
  • CPR
  • First Aid Certified
  • Outstanding communication skills
  • Flexible schedule
  • Quick learner

Languages

English
Full Professional

Timeline

Customer Service

Argo Fitness Club
05.2023 - 05.2024

Cashier/Merchandiser

Shoppers Drug Mart
11.2022 - 04.2023

Customer Service Manager

Gold Fitness
01.2019 - 12.2020

High School Diploma -

Sama High School

Pre-Health Science Diploma -

George Brown College

Personal Training Certification -

CPTN
Tala Azarnejad