Takwa Hamed
Supply Chain Management
Brampton
Summary
Visionary and results-driven leader with +17 years of experience in global supply chain and freight management. Recognized for leading operational transformation, driving customer-centric excellence, and achieving profitable growth. A trusted executive with a proven ability to align business strategy with execution, inspire high-performing teams, and strengthen partnerships that enhance organizational competitiveness. Known for fostering collaboration, innovation, and continuous improvement across complex operational environments.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Head of Ocean Freight, LCL
DHL Global Forwarding
01.2024 - Current
- Oversee national LCL operations, ensuring strategic alignment with corporate objectives and market dynamics. Accountable for full P&L performance, profitability, and customer satisfaction. Lead carrier management, service quality initiatives, and process optimization to enhance operational excellence. Champion a culture of innovation, agility, and performance through cross-functional collaboration.
Ocean Freight Transpacific Route and LCL Manager
DHL Global Forwarding
01.2022 - 01.2023
- Directed strategic planning and development of transpacific routes between Asia and North America. Collaborated with senior leadership and sales to optimize capacity and service quality while expanding route performance. Managed vendor partnerships and negotiations to drive efficiency, profitability, and sustainable growth. Ensured seamless execution through operational excellence and customer-focused strategies.
Ocean Freight Manager
DHL Global Forwarding
01.2017 - 01.2022
- Led ocean freight operations for the Toronto branch with direct oversight of P&L, customer satisfaction, and workforce engagement. Implemented process improvement initiatives to streamline workflows, reduce costs, and enhance productivity. Drove alignment between operations, sales, and customer service functions to deliver superior client experiences. Promoted a culture of inclusion, development, and continuous learning across diverse teams.
Head of Telesales and Sales Support
DHL Global Forwarding
01.2016 - 01.2017
- Directed telesales and sales support operations, ensuring alignment with commercial goals and corporate objectives. Developed and implemented sales strategies driving customer acquisition and revenue growth. Enhanced efficiency through process optimization and systems integration, fostering a high-performance, customer-oriented culture.
Sales Support Team Leader
DHL Global Forwarding
01.2015 - 01.2016
- Supervised sales support and operations, ensuring accurate order processing and seamless collaboration between departments. Streamlined workflows to improve responsiveness and enhance the customer experience. Provided insights and support to sales leaders through data-driven performance analysis.
Education
Bachelor of Science - Chemical Engineering
Cairo University
Master of Science - Engineering
Cairo University
Cairo, Egypt 05.2001 -
Skills
- Change Management
- Strategic Communication
- Empowerment & Engagement
- Customer-Centric Thinking
- Cross-Functional Collaboration
- Coaching & Talent Development
- Innovation & Continuous Improvement
- Agility & Adaptability
Accomplishments
- Spearheaded national initiatives enhancing operational efficiency and service quality across multimodal freight operations.
- Built and developed high-performing teams that exemplify collaboration, accountability, and customer focus.
- Led strategic transformations improving process agility, standardization, and operational visibility across Canada.
- Enhanced profitability through cost optimization, carrier negotiations, and process reengineering aligned with corporate goals.
- Recognized for mentoring emerging leaders and driving engagement, diversity, and talent development within the organization.
Timeline
Head of Ocean Freight, LCL
DHL Global Forwarding
01.2024 - Current
Ocean Freight Transpacific Route and LCL Manager
DHL Global Forwarding
01.2022 - 01.2023
Ocean Freight Manager
DHL Global Forwarding
01.2017 - 01.2022
Head of Telesales and Sales Support
DHL Global Forwarding
01.2016 - 01.2017
Sales Support Team Leader
DHL Global Forwarding
01.2015 - 01.2016
Master of Science - Engineering
Cairo University
05.2001 -
Bachelor of Science - Chemical Engineering
Cairo University
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