Takuro Mizuno
Winnipeg,MB
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Field Sales Consultant
Rogers Communications
03.2022 - Current
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Maintained responsibility for numerous accounts within assigned territory, consistently touching base to assess needs and satisfaction.
- Built relationships with customers and community to promote long term business growth.
- Maintained accurate and thorough records of leads and customer account information.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
Customer Service Representative
Urgently Roadside Assistance
03.2021 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Census Enumerator
Service Canada
01.2021 - 03.2021
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Asked residents to participate in the Census and kept a file for all the Census completed
- WFM, made 100's of call daily educating people about the Census and why it is important to fill them out.
Customer Service Representative
24/7 Intouch
01.2019 - 02.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
University of Winnipeg Collegiate
Winnipeg, MBSkills
- Paperwork Processing
- Data Entry
- Appointment Scheduling
- Customer Relations
- Effectively communicated with customers and team members
Timeline
Field Sales Consultant
Rogers Communications
03.2022 - Current
Customer Service Representative
Urgently Roadside Assistance
03.2021 - 12.2022
Census Enumerator
Service Canada
01.2021 - 03.2021
Customer Service Representative
24/7 Intouch
01.2019 - 02.2020
High School Diploma -
University of Winnipeg Collegiate
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