Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Takudzwa Hungwe

Windsor,ON

Summary

Motivated and customer-focused Call Center Associate with over 4 years of experience in providing exceptional customer service and support. Skilled in handling inbound and outbound calls, resolving customer inquiries, and processing orders efficiently. Possess strong communication skills, attention to detail, and a proven track record of meeting and exceeding performance metrics. Adept at working in fast-paced environments and collaborating with team members to deliver outstanding service.

Overview

5
5
years of professional experience

Work History

Call Center Representative

CareCall
South Africa
04.2019 - 09.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.

Sales Associate

KR Group Cooperation
Zambia
07.2016 - 12.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Diploma - Sales And Marketing

Womens University
Zimbabwe
11.2014

Skills

  • Attention to detail
  • Excellent communication skills
  • Empathy and patience
  • Conflict resolution
  • Multitasking abilities
  • Product Knowledge

Languages

English

Timeline

Call Center Representative

CareCall
04.2019 - 09.2021

Sales Associate

KR Group Cooperation
07.2016 - 12.2018

Diploma - Sales And Marketing

Womens University
Takudzwa Hungwe